Job Description

Overview

We are seeking a friendly and professional Auditor to join our hospitality team. This role is vital in creating a welcoming environment for guests and ensuring smooth daily operations at our hotel. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently. Multilingual or bilingual abilities are highly valued to assist our diverse guest base. Previous hotel auditor experience is required. This position offers an engaging work environment where guest satisfaction is our top priority.

Duties

Greet guests warmly upon arrival and check them in/out efficiently using front desk systems Manage multi-line phone systems to answer inquiries, make reservations, and provide information Handle guest requests and resolve issues promptly to ensure a positive experience Ensure the front desk area remains organized, clean, and welcoming at all times The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Night Auditor will check in and out guests efficiently, and make sure they have all they need for a great stay. Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds / 23 kilograms Computer skills to operate various property management and reservations systems, including end of day audit procedures

Qualifications

1 year experience in front desk operations and audit required Strong customer service skills with a friendly and approachable attitude Excellent communication skills, both verbal and written; multilingual or bilingual abilities are a plus Knowledge of hotel operations, end of day procedures and running audit. Official training will take place Demonstrated ability to work well under pressure while maintaining attention to detail Professional appearance and demeanor suitable for representing the hotel brand Ability to work independently with great initiative but also very committed to team work Strong data entry and analytical skills
Job Type: Full-time

Pay: $17.00-$18.00 per hour

Expected hours: 40 per week

Work Location: In person