Job Description

Overview

South Hill Lodge is seeking a dedicated and professional

Front Desk Agent / Night Auditor

to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment, including overnight auditing and reporting duties.

Duties

Greet guests upon arrival with a warm and friendly demeanor Manage check-in and check-out processes efficiently and accurately Handle guest inquiries and provide information about hotel services, amenities, and local attractions Maintain accurate records of guest information and reservations using phone systems and front desk software Address guest complaints or concerns promptly and professionally to ensure satisfaction Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests Process payments, post room charges, and manage cash handling procedures Manage phone systems, direct calls, and take messages as needed Uphold hotel policies and procedures while maintaining a high level of hospitality Conduct nightly audits of daily transactions, ensuring all charges and payments are accurately recorded Balance and reconcile front desk accounts, prepare and distribute daily financial and occupancy reports to management Verify room rates, adjustments, and discounts for accuracy Ensure all end-of-day postings are complete and troubleshoot discrepancies Monitor hotel security systems and perform periodic safety checks during overnight hours Assist with end-of-day reporting and audit procedures as needed Maintain cleanliness and organization at the front desk and lobby area Report any unusual occurrences, guest issues, or emergencies to management Perform additional duties as assigned by supervisors or management

Experience

Previous experience in guest services or customer service roles is preferred Familiarity with front desk operations in a hotel or similar environment is advantageous

Experience with night audit procedures or financial reconciliation is an asset

Proficiency in using property management systems (PMS) and front office equipment is beneficial Strong phone etiquette and communication skills are essential for effective interaction with guests Multilingual or bilingual skills are an asset A passion for hospitality and providing excellent customer service is a must
Job Type: Part-time

Pay: $15.00 per hour

Work Location: In person

Application deadline: 2025-06-25
Expected start date: 2025-08-15