Job Description

Night Audit

Consistently ranked among Canada's finest, the Oak Bay Beach Hotel was recently voted #1 Hotel in Western Canada by Conde Nast Traveler's 2024 Readers' Choice Awards. Nestled on the shores of Vancouver Island, our independently owned luxury boutique hotel features 100 guest rooms, a world-class spa, and exceptional dining experiences, including extraordinary group events overlooking the Salish Sea.

The Night Auditor is responsible for the full functioning of the hotel on the overnight shift. This will include assisting late arrivals and any guest requests that may arise. The position is also responsible for cash handling and some basic accounting procedures. A successful night auditor will be comfortable operating computers and with guest interactions.

Responsibilities

Ensures that all guests are made to feel welcome upon arrival and departure. Greet guests in a friendly and courteous manner during all interactions. Handle all guest interactions with the highest level of hospitality and professionalism. Provides a high level of customer service to ensure Guest Satisfaction Processes check-ins and check-outs. Night Audit duties and support including laundry. Ensures that any special billing instructions are noted and passed on to accounting/front desk in a timely and accurate manner. Answer and respond to reservation calls, room service and valet and bell services.

Qualifications

Prior Front Desk experience preferred Experience using a Hotel reservation/booking system, an asset Demonstrated strong leadership, team, and communication skills are essential. Highly detail oriented, exceptional organizational skills and able to handle competing priorities. Strong knowledge of MS Office. Demonstrates strong organizational and multi-tasking abilities with attention to detail. Ability to take ownership of duties and show initiative.

Our Values

At the Oak Bay Beach Hotel, we believe in Refining Luxury, Engaging Authentically, and Inspiring Wellbeing. We welcome leaders who bring creativity, integrity, and warmth to everything they do -- elevating both guest and team experience through genuine connection and professional excellence.

Job Types: Full-time, Permanent

Pay: $25.40 per hour

Benefits:

Company events Dental care Disability insurance Discounted or free food Extended health care On-site parking Paid time off Vision care
Experience:

Luxury Hotel: 1 year (preferred) Front Office: 1 year (preferred) Hotel Reservation: 1 year (preferred)
Work Location: In person