Job Description

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

The Network Infrastructure Learning Services team defines and builds the learning portfolio supporting our customers, partners and employees. This team is responsible for Nokia's flagship IP/MPLS certification program, the Service Routing Certification Program and many other learning programs such as the Optical Network Certification Program, the Data Center Fabric and Nuage networks learning portfolios.

What you will learn and contribute to

The Nokia Network Infrastructure Learning Services team seeks a talented Operations Coordinator to join our team. The successful candidate will be responsible for a range of activities and deliverables to support this strategic service portfolio.

Are you passionate about Learning and helping others Learn?

• Do you thrive in a fast-paced, team-oriented environment?
• Are you detail and results oriented?
• Are you a self-starter?

As part of our team, you will:

• Written exam and lab exam management

• define, manage the written exam experience within ExamStudio
• setup exams within ExamStudio
• publish exams through PearsonVue
• coordinate exam trials (pilots and betas) with internal communities and as required with external parties
• develop lab exam schedules based on forecasts, lab and proctor availability
• evolve as needed the Lab Exam proctor requirements and processes
• proctor lab exams as required
• ensure lab exam results communications are delivered and meet SLA requirements
• provide detailed reports on lab exam activity
• Content editing, illustration development coordination and courseware management

• Evolve as needed Learning Services editorial requirements
• Provide light copy editing of Learning Service courses, exams and marketing collateral
• Coordinate the LS course content look n'feel polishing (ensuring templates and Nokia brand guidelines are followed) and light copy editing (spelling, grammar and punctuation)
• Coordinate the LS illustration development work with third parties

• ensure illustrations follow Nokia standards
• Courseware management - Course publishing activity with the Learning Management System (CSOD) and NI LS courseware ordering tool
• Support special content requests
• Sharepoint site management

• Provide access to stakeholders as needed
• Folder structure setup and maintenance
• Provide operational support for our Academic Partners such as

• Distribute course content
• Ensure lab access is setup
• Deliver required reports

Your skills and experience

You hold either a Bachelor degree in one of the following domains

• Administration/Management
• English - Communications

You have:

• excellent English written and verbal communication skills
• editorial experience with technical content
• written exam and practical lab exam delivery experience

It would be nice if you also had:

• Power BI/Tableau or Advanced Excel skills
• Advanced PPT skills

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information