Job Description

The YMCA of Greater Saint John is working hard to address the critical issues facing the region: the health crisis, population decline, youth outmigration and child poverty. At the Y, we are striving to build a diverse and inclusive community where each person is valued for the unique perspectives and contributions they bring.

The Y team is a community of 450 employees and 500 volunteers, offering a diverse set of programs at 19 locations within the city and surrounding municipalities. If you don\xe2\x80\x99t have a Y story yet \xe2\x80\x93 now is your opportunity. We invite you to see what the power of belonging can do for you, your career and your community.

Newcomer Connections is a key pillar within the YMCA family. Established in 1993, Y Newcomer Connections is a leading immigrant settlement centre focused on creating connections that will transform our community into a lasting, healthy home for immigrants from around the world, and from all walks of life.

The Opportunity

The Newcomer Support Worker ensures that newcomer clients of all backgrounds are equipped with the necessary information and support to engage with the community systems in New Brunswick, including but not limited to health care, government programs, and support. This position also ensures that clients with low English skills can access specialized healthcare beyond the scope of what is effectively provided by Tele Care or other government services. Additionally, the incumbent ensures that casual/contracted interpreters and community guides are scheduled to support clients at external appointments. This position works collaboratively with the Settlement Counsellor Team Lead, Youth Support Team, casual interpreters, and volunteers to meet client needs and support the settlement team as needed. The role also involves making follow-up phone calls to clients and translating short written documents from time to time.

Responsibilities:

• Work collaboratively with Newcomer Connections staff to identify and assist clients in need of interpretation assistance in all community contexts, including but not limited to healthcare, government programming, community supports, etc., with the goal of empowering clients as much as possible;
• Develop and implement tools to assist clients and healthcare providers in accessing Telecare services and other government supports for interpretation and translation;
• Coordinate health appointments with clients; When required, draw on the support of team members and/or volunteers to help with phone calls and follow-up not requiring an Arabic speaker;
• Oversee the scheduling of casual and contracted interpreters and volunteers as required;
• Oversee billing and invoicing for casual interpreters and community partners;
• Oversee tracking and reporting of all Interpretation Team metrics;
• Be on call at scheduled times;
• Assist Newcomer Connections staff with other duties during peak service delivery times;
• Translate short documents from time to time when no translator is available;
• Help maintain current client records in CRM, iCare, and other relevant databases;
• Complete monthly expenses;
• Attend staff meetings;
• Assist the settlement team as needed;
• Any other duties as assigned by the Manager, Newcomer Support Services, and/or GM of Newcomer Connections;
• Convert concepts in the source language to equivalent concepts in the target language;
• Relay the style and tone of the original language;
• Remain neutral and objective in all meetings and interactions

Skills and Qualifications

• A Community College diploma or similar from an accredited institution;
• This role is English based however any additional language is an asset
• Heightened sensitivity to the needs of our immigrant community;
• A minimum of 1-year work experience in a cross-cultural environment;
• Exceptional oral and written communication skills
• Exceptional organizational and interpersonal skills
• Demonstrated success in building cross-sector relationships
• Experience as a volunteer
• Computer literate (MS Office 365, Databases, Outlook)
• Ability to work flexible hours

What We Offer:

• YMCA membership
• In-house training and professional development opportunities
• Uniform and uniform allowance
• Personal \xe2\x80\x9cY Day\xe2\x80\x9d
• Competitive compensation package, including benefits and pension plan
• Opportunities for career growth
• Opportunities for cross-training across department
• Paid job related certifications (i.e. First aid/CPR)

Required

• Employment is contingent on having a clean Criminal Record Check with Vulnerable Sector Search.

We ask qualified applicants to submit their cover letter and resume. The YMCA of Greater Saint John appreciates the interest of all applicants; however, only those selected for interviews will be contacted.

YMCA of Greater Saint John