Job Description

external posting

job title: Newcomer Case Manager

job ID #: IHS NCM 25-0707

department: Integrated Health Services

reports to: Program Manager, Integrated Health Services

salary range: (CS2) $23.75 - $32.76 per hour

status: Full Time, Contract (until March 2028)

hours: 37.5 hours per week

vacancy: 1

Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to be a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people experiencing homelessness or who are under-housed; 2SLGBTQ+, and newcomers to Canada. We are funded by the Ministry of Health, Ontario Health, Ministry of Community, Children and Social Services, the City of Toronto and many generous donors and foundations.

about the role:

Sherbourne Health has been funding by Immigration, Refugee and Citizenship Canada (IRCC) to provider our Finding Health Project.

Our project is dedicated to delivering services at the intersection of health and settlement. We are seeking a committed Case Manager to join our team and assist newcomers in navigating the healthcare and settlement systems in Canada. This role offers a unique opportunity to make a significant impact on the lives of newcomers by facilitating their integration into Canadian society. The Case Manager will work at Sherbourne Health and other locations, including the community hub at St. James Town Community Corner.

Working at Sherbourne

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

we believe in work-life balance and offer:

A competitive salary. Membership in Healthcare of Ontario Pension Plan (HOOPP). Up to four weeks of vacation per year (to start). Up to four personal days per year. An extended healthcare and dental package. Life insurance. An employee assistance plan. A generous professional development plan: up to $1,300 to be used towards learning activities. Up to six fully paid professional development days per year - related to organizational objectives.

Responsibilities and Tasks:

Conduct comprehensive assessments of newcomer clients seeking case management support, including Needs and Assets Assessment and Referral Service (NAARS) evaluations, to identify individual needs and goals. Confirm eligibility for services based on the IRCC Case Management Framework Develop personalized settlement plans in collaboration with clients, outlining actionable steps towards achieving their objectives. Provide referrals to a wide range of essential services, including settlement agencies, healthcare providers, social assistance programs, employment resources, and community organizations, including Francophone settlement organizations. Assist clients in completing Health Equity Data Questionnaires to ensure equitable service provision. Collaborate with inter-professional care teams to gain a holistic understanding of clients' healthcare requirements and develop appropriate support strategies. Offer comprehensive client navigation and service coordination, guiding newcomers with high needs through complex systems and processes. Provide accompaniment services to clients facing barriers to independent navigation, ensuring access to critical appointments and resources. Empower clients to adapt to life in Canada by utilizing a strengths-based approach, building on their existing skills and resilience. Monitor the success of referrals and evaluate their effectiveness in meeting client goals, adjusting as needed. Conduct exit surveys to gather feedback and optimize Case Manager service delivery and capacity. Advocate on behalf of service users, with their consent, to ensure access to services and promote their rights. Maintain up-to-date knowledge of available community resources and share this information with service users. Ensure accurate and timely documentation of service user data in relevant health and settlement databases, as well as Sherbourne Health's Electronic Medical Record (EMR) system. Demonstrates a commitment to a healthy and safe workplace for self and others (staff, clients, families, etc.) by taking all reasonable precautions and complying with Sherbourne-related policies, health and safety legislation and best practices. Participate in the committees, team meetings, and Sherbourne working groups as requested. Participate in continuous quality improvement initiatives. Other activities as assigned.

To thrive in this role, you'll need

Education/experience/knowledge and skills:

An undergraduate degree or diploma in the social service, social work, social sciences and at least three years of experience in the settlement services sector or newcomer health sector or an equivalent blend of education and transferable experience. ]Professional experience working with diverse newcomer and refugee populations, including 2SLGBTQ newcomers, racialized newcomers and/or newcomers experiencing homelessness or precarious housing. Demonstrated understanding of the importance of health and mental health in the newcomer settlement experience. Excellent organizational and time management skills and ability to work and deliver within tight timelines. Experience working in an interdisciplinary team. Excellent report writing and presentation skills. Familiarity with client databases. Strong PC/Software skills. Fluency in a second language is an asset.

conditions of employment:

Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector check. Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation. Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

working conditions:

The regular hours of this position are Monday to Friday, from 9:00 am - 5:00 pm; however, this position will necessitate occasional work on evenings and weekends to be available when newcomers and servicesare available. In addition, this position requires working in a fast-paced environment meeting the needs of multiple stakeholders. Therefore, time management, multi-tasking, initiative, organization and prioritizing are essential.

to apply:

Please forward a cover letter and resume (saved as one document) quoting

Job ID# IHS NCM 25-0707

to myjob@sherbourne.on.ca by 5:00 pm on July 20, 2025.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation, and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD. KIND. REAL. OPEN. WE CARE.

Job Types: Full-time, Fixed term contract

Pay: $23.75-$32.76 per hour

Benefits:

Casual dress Company pension Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Wellness program
Schedule:

Day shift Monday to Friday Weekends as needed
Work Location: In person

Application deadline: 2025-07-20