Job Description

Job Title:

New Nursing Grad - Sales & Customer Success (Non-Clinical Role) @ Early-Stage Tech Startup

Location:

In-office near Lansdowne (Ottawa, ON)

Type:

Full-time, Entry-Level

Start Date:

August 2025

Compensation:

$50,000-$60,000 base salary + performance bonuses + lots of room to grow

A Different Path for New Nurses

Just finished nursing school, but not quite sure if you want to head straight into bedside care? You're not alone -- and you're not out of options.

We're an early-stage tech startup helping families navigate the messy, emotional world of in-home care. We work with clients who are managing dementia, mobility loss, stroke recovery, and more -- and while we don't provide clinical services ourselves, we do help families make smart care decisions, navigate complex needs, and communicate effectively with caregivers.

That's where you come in. This is a

non-clinical role

that still puts your nursing education to work: problem-solving, advocating, guiding, and supporting people during major life transitions. Think of it as care coordination meets customer success -- without scrubs, but with just as much heart.

About the Role

You'll talk to families every day -- by phone, text, and Intercom -- answering questions, guiding decisions, and helping them feel calm, confident, and cared for. Some days you'll be speaking with new leads who are trying to figure out where to start. Other days, you'll be supporting long-time clients navigating a sudden change.

You won't be doing physical care. But you will be:

Interpreting symptoms and care needs Helping match clients with appropriate caregivers Explaining care plans, routines, and protocols Flagging red flags and anticipating future needs Acting as the go-to support person for families and caregivers alike
This is a great role for someone who loves people, wants to work in a fast-moving environment, and is excited by the idea of using their nursing knowledge in a different -- but deeply meaningful -- way.

What You'll Be Doing

Responding to inbound leads via Intercom, phone, and text Helping families understand our services and what kind of care they need Onboarding new clients and walking them through what to expect Monitoring ongoing care relationships and stepping in when things get complicated Supporting caregivers with context, documentation, and communication Managing a high volume of moving pieces without dropping the ball Identifying when additional support or intervention might be needed Keeping track of key updates, next steps, and action items

What You'll Learn

This is a crash course in health operations, care navigation, and customer communication. You'll build real-world skills in:

Client-facing communication and empathy Conflict resolution and boundary-setting Startup operations and cross-functional teamwork Non-clinical advocacy and care planning Sales, account management, and customer success strategy

Who This Is For

You're a recent nursing grad (or about to be) You're open to exploring a non-clinical role where your skills still matter You're a strong communicator and empathetic listener You're organized, resourceful, and unfazed by messy situations You're excited by fast-paced environments and want to grow quickly You like talking to people and solving real-world problems every day

Bonus Points

Experience in customer service, retail, hospitality, or support Familiarity with elder care, dementia, or caregiving in any capacity Interest in startups, healthcare innovation, or health tech Bilingual (especially French or a language spoken by newcomer families)

About the Team

We're a small, tight-knit crew based in Ottawa, building something meaningful from the ground up. You'll work side-by-side with the founders, the ops team, and the people building the product -- not stuck in some back office or siloed off in a department.

Everyone here wears multiple hats. Everyone talks to customers. Everyone cares about doing right by the people who depend on us.

A Real Talk Disclaimer

This isn't a chill desk job. It's fast, messy, and demanding -- you'll need to stay sharp, adapt quickly, and communicate with confidence. But if you're great at what you do, you'll have real ownership, serious impact, and a direct path to growth. It's a startup -- the ceiling is what you make it.

How to Apply

Apply on Indeed, and if you want to stand out, include a note about why you're exploring a non-clinical role.

P.S.

Your hiring manager loves Looms -- a short video goes a long way.

Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care Paid time off Stock options Wellness program Work from home
Flexible language requirement:

French not required
Schedule:

8 hour shift Monday to Friday
Application question(s):

Have you graduated a university nursing program?
Education:

Bachelor's Degree (required)
Location:

Ottawa, ON K1S 2S8 (required)
Work Location: In person

Application deadline: 2025-08-01
Expected start date: 2025-08-04