Job Description

Job Title:

New Grad - Sales & Customer Success @ Early-Stage Tech Startup

Location:

In-office near Lansdowne (Ottawa, ON)

Type:

Full-time, Entry-Level

Start Date:

August 2025

Compensation:

$50,000-$60,000 base salary + lots of room to grow

About Us

We're a small but mighty tech startup helping families navigate in-home care for their loved ones -- whether that means finding the right support, managing changing needs, or keeping things organized and stress-free. It's real work that matters.

We're early-stage, which means things move fast, roles evolve, and processes aren't always polished (yet). If you're looking for structure, predictability, or a big team with lots of hand-holding -- this probably isn't the place. But if you're hungry, smart, and want to grow fast in a company that's growing just as quickly, keep reading.

About the Role

This is a hybrid role that sits at the intersection of

sales

and

customer success

. You'll talk to customers every single day -- sometimes it's a new family who found us online and wants to learn more. Sometimes it's someone who's been with us for months and needs help navigating a care change.

Your job is to make sure they feel heard, supported, and guided every step of the way. You'll juggle logistics, build relationships, put out the occasional fire, and help people make decisions during some of the most stressful moments of their lives.

It's part relationship-builder, part problem-solver, part air traffic controller.

What You'll Be Doing

Responding to inbound leads through Intercom, phone, and text Helping families understand what we offer and whether we're the right fit Onboarding new clients and making sure they feel confident and supported Acting as the main point of contact for active customers Troubleshooting issues and coordinating with internal teammates (product, ops, caregivers) Managing a high volume of communication with empathy and precision Keeping detailed notes and staying on top of follow-ups Occasionally stepping into light outbound follow-up or upsell conversations

What You'll Learn

You'll develop real, career-building skills in:

Sales, customer support, and account management Conflict resolution, communication, and expectation-setting Operational problem-solving in a high-stakes environment How startups work behind the scenes (and how much caffeine it takes to keep them running)

Who We're Looking For

A soon-to-be or recent grad (any background -- we care more about hustle than your major) Someone with experience in customer service, sales, hospitality, or other high-communication roles Strong written and verbal communicator Empathetic and calm under pressure Exceptionally organized and great at follow-through Not afraid of messy problems, moving targets, or fast-changing priorities Comfortable talking to customers about sensitive or emotional topics Hungry to learn and grow quickly in a fast-paced team

Bonus Points (Not Required)

Experience using Intercom or similar customer messaging tools Interest in healthcare, caregiving, or the startup world Bilingual in French or another language spoken by newcomer families

About the Team

We're a small, tight-knit crew of builders, operators, and big-hearted problem-solvers. Everyone here works cross-functionally and has a high degree of ownership. You'll work directly with the person who built the product, the person who runs ops, and the person who hired you (hi!). We care a lot about the families we serve -- and we care just as much about making sure you feel challenged, supported, and excited to show up every day. No ego, no silos, no drama -- just smart people doing meaningful work.

A Real Talk Disclaimer

This isn't a 9-to-5 where you coast on autopilot. It's hard work, with long hours and lots of context-switching. But if you're great at what you do, you'll have huge ownership, real impact, and an accelerated path to grow your career. The bar is high -- but so is the opportunity.

How to Apply

Send us your resume, and if you want to stand out, include a short note about why this role caught your eye.

P.S.

Your hiring manager loves Looms -- a short video goes a long way.

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care Paid time off Stock options Wellness program Work from home
Flexible language requirement:

French not required
Education:

Bachelor's Degree (required)
Location:

Ottawa, ON K1S 2S8 (required)
Work Location: In person

Application deadline: 2025-07-25
Expected start date: 2025-08-04