161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
*New Grad* Associate, Process Management - Fall 2022
About Capital One Canada
We’ve been helping millions of Canadians for over 20 years by providing them with access to credit. We’re on a mission to put our customers first, and keep them there, by providing innovative, smart solutions that make banking effortless.
Working with us
Capital One Canada is a data-driven tech company that just happens to do credit cards. We focus on customer-first solutions, and we’re united with this common goal. Find your place at a truly great company that will nurture your career and help you grow. We have all the advantages of a startup, with the resources of a big company. In our dynamic, agile environment, you’ll be encouraged to have ownership over your own work, with ample opportunity for career movement and advancement.
How do we do things at Capital One? We listen — to our people, and to our customers. We change with the times, currently working remotely with plans to move to a flexible hybrid model (remote and/or in-office) in the future. A flexible hybrid working model is one that creates the opportunity to match the work that we do to the environment that best supports that work. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.
We offer exciting opportunities for innovation as the industry becomes increasingly focused on digital technology, and the amount of data available to ground our strategies continues to grow. With your help, we will build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.
We know that the way to attract top talent is to create a fun work environment that fosters learning and career development, but we also know that you’ve got a life that’s about more than just work. We’re focused on the quality of your work, not how many hours you spend in the office. Our approach is designed to foster collaboration and innovation with a focus on agility and teamwork. We’re passionate about associates having fun, and since it’s uncomfortable to do any of those things in a suit and tie, those aren’t required either. We have a business casual dress code because we believe our associates will do their best work when they’re feeling like themselves.
We’ll invest in you and give you work you’re excited to do.
As a new Process Manager, you’ll join the Process Manager Development Program (PMDP), which takes place over your first year with us and involves hands-on training, implementing Lean/Green Belt methodologies across two projects and presenting your work to senior leaders. You’ll also get to join fun social networking events and connect with other Process Managers across the business.
Process Managers love solving problems and making things better.
Our Process Managers are deployed across all areas of the business - Fraud, Customer Acquisitions, Payments and more - and have a huge impact on ensuring we are consistently keeping our customer promises and solving complex problems to help make us more efficient. You’re guaranteed to be part of a smart, talented team of people responsible for creating and enhancing processes that aim to deliver excellence to your customers in every interaction.
Process Managers also obsess about understanding how things work – that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls and solutions in place – and then making them better. We work in agile, cross-functional teams so you’ll also have the opportunity to learn from other job families like Data Science, Business Analytics and Product Management too.
Check out our Virtual : https://www.youtube.com/watch?v=fJOr5i-we_g
The responsibilities of Process Managers include:
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