Job Description

WHO WE ARE
As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at
At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the
many communities that we proudly serve.
OUR VALUES
RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION
We are seeking an experienced Network Specialist to join our highly technical Network Services team.
Reporting to the Network Supervisor, the Network Specialist plays a key role in ensuring the stability, security, and performance of public safety and critical 911 voice networks. This position is responsible for providing second-level network support, troubleshooting advanced network issues, performing proactive maintenance, and documenting network activities. The Network Specialist will also participate in the implementation, support, tuning, and management of enterprise-wide, life-critical networks and services, helping to maintain E-Comm's high standards of reliability for its partners.
Key to your success with be proven experience with Software-Defined Networking SD-WAN, Cisco ISE, MPLS networks and BGP routing. This position offers a unique opportunity to contribute to E-Comm's life-critical network services, supporting public safety across our community.
Key Responsibilities:

• Network Administration: Serving as a network administrator, monitoring and maintaining system health, ensuring regular backups are performed on all network equipment
• Network Performance Monitoring & Troubleshooting: Continuously monitoring network performance, proactively addressing issues, and conducting tuning to align with service agreements
• Configuration & Maintenance: Analyzing, configuring, and resolving network-related issues (e.g., security and performance metrics) to ensure network responsiveness, efficiency, and stability; working alongside the Senior Network Specialist to implement equipment changes and configurations
• Incident & Problem Management: Providing second-level support, performing incident diagnosis and root cause analysis on system performance issues; maintaining accurate records, documents, and statistics related to network operations and incident resolutions
• Technology & Best Practice Awareness: Staying current with evolving network technologies, best practices, security threats, and protection mechanisms to ensure optimal network safety and performance
• Documentation & Communication: Preparing and maintaining various technical documents and records; effectively communicating technical concepts, advice, and presentations to internal and external stakeholders

WHAT YOU WILL BRING:

• Degree in Computer Science, Network Engineering, or a related engineering discipline, or a combination of equivalent training and hands-on experience will also be considered
• Cisco Certified Network Associate (CCNA) certification is required
• ITIL Foundation v3 (or later) accreditation is preferred
• In-depth knowledge of network technologies and standards, including switches, routers, firewalls, VPN, encryption, routing protocols, high availability protocols, and virtualization technologies
• Strong ability to troubleshoot complex network issues, perform testing, and conduct root cause analysis to address network challenges effectively
• Proven ability to establish and maintain effective working relationships with internal teams, customers, and external partners
• Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear advice and presentations
• Ability to manage tasks and responsibilities with minimal supervision, prioritizing network stability and performance.

SECURITY REQUIREMENTS:
As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years.
To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.
WHAT WE OFFER:

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• Competitive salary - with the opportunity for increases
• 4 weeks' vacation
• Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
• 100% paid extended health and dental benefits
• Pension - employer matched contributions to Municipal Pension Plan, a defined benefits plan
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.
JOB DETAILS:

• Number of positions: 1
• Job status: Regular Full-Time
• Hours of work: Monday to Friday, 40 hours per week
• Wage/Salary: P3 $100,000 to $125,000 depending on experience
• Employee Group: Exempt
• Department: Technology Services
• Location: E-Comm Lower Mainland (3301 Pender Street, Vancouver, BC)/Hybrid
• CLOSING DATE FOR APPLICATIONS: Open until filled

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email