Job Description

Location:Regional Director Volunteer Services, Auxiliary and Alumnae
Corporate Resources ~ Saint John ~ Horizon Health Network ~ Health NetworkLanguage requirement:English EssentialSchedule:Monday to Friday, Subject to change due to operational requirementsJob Classification:Non BargainingJob Classification Type:Management and Non-BargainingThis is the life-changing opportunity youxe2x80x99ve been looking for.Horizon Health Network in beautiful New Brunswick is looking for a Regional Director of Patient Engagement and Experience to join our team!Horizon Health Network (Horizon) is seeking a a transformational leader and effective collaborator who influences and supports leaders to adopt, implement and sustain proven patient engagement, Person Centered Care strategies, and patient experience practices to improve quality, safety, and patient experience. The ideal candidate will be passionate about improving the experiences and engagement of patients and experience in program development, change management and quality/process improvement.Why you should work hereWorking for Horizon gives you a career that provides an east coast lifestyle and the chance to make a big difference in the lives of New Brunswickers.This position comes with competitive salary, paid time off, sick benefits, employer paid contributions into our government pension plan and a remote work policy.Horizon is committed to enhancing our diverse and inclusive environment for our employees and patients. We believe in a healthcare system that equally supports all people regardless of race, ethnicity, national origin, social background, religion, gender identity or expression, age, disability, or sexual orientation. An environment based on a commitment to diversity and inclusion supports our goal of safe and quality patient care.Who you areYou have 8 or more years of progressive, diverse leadership experience in an organization of significant size, complexity, and diversity. In addition a minimum of three yearxe2x80x99s experience working in healthcare with demonstrated experience working in patient and family centred care. You have a proficiency level in Microsoft Office applications.The Regional Director of Patient Engagement/Experience is a regional leadership role that reports directly to the Program Director of Quality, Patient Safety and Engagement. This position is responsible and accountable for leading a team in the strategic planning, delivery, and evaluation of the departmentxe2x80x99s functions to advance person centred care practices and improve patient experience. The following regional departments, which have the mandate to improve and support patient/family experience, report to the Regional Director:

• Patient Engagement
• Patient Relations
• Designated Support Person (DSP) Liaison

The Regional Director of Patient Engagement/Experience provides direct support and expert counsel to Horizon leadership on all aspects of patient/family engagement and experience practices including feedback/concerns management, and person centred care. This position establishes and maintains positive relationships with key local, provincial, and national representatives and health care stakeholders.The Regional Director provides leadership for the department utilizing best practice and evidence in fiscal, human, and technical resource management as well as the development of strategic alliances to enhance and build upon the partnerships to meet department and organizational objectives.Masterxe2x80x99s degree in Healthcare Administration, Management, Business Administration, Leadership, or related field. LEAN Six Sigma certification would be an asset.Written and spoken competence in English is required at an advanced level.What you will doThe Regional Director is responsible for leading a team in:

• Collaborating with other departments and portfolios that will guide the planning, development, implementation, and evaluation of patient engagement and Person Centred Care.
• Identifying and leading engagement and Person Centred Care strategies and initiatives that are expected to have significant impact on patient/family experience, patient safety, health outcomes, clinical practice, health workforce policy, healthcare policy and strategic priorities.
• Identifying, developing, and disseminating evidence-based tools, resources, and practices to guide and support PFC Person Centred Care and patient/family engagement activities.
• Collaborating in the development of education strategies and programs regarding Person Centred Care and patient/family engagement.
• Assisting patients/families in the feedback/concern resolution process and supporting Horizon leaders and staff with tools, techniques, and expertise to address and resolve concerns.
• Providing measured outcomes related to all facets of patient/family engagement and patient/family experience initiatives including patient feedback/concern management.
• Supporting the development and marketing of education sessions and materials developed by Patient Engagement and Patient Experience.
• Providing oversight of strategies that support various advisory councils and committees that utilize patient experience advisors

Interested? Apply Today?Horizon Health Network (Horizon) only accepts on-line applications.About Horizonxe2x80x99s Recruitment ProcessWe thank all applicant who apply; however, only those selected for further consideration will be contacted. All interested applicants are encouraged to apply as an equivalent combination of education, training and experience may be considered.Horizonxe2x80x99s recruitment screening process may include language proficiency testing, clerical testing and/or behavioral assessment. If you are selected for testing, you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizonxe2x80x99s hiring purposes.Diversity StatementHorizon is committed to enhancing our diverse and inclusive environment for our employees and patients. We believe in a healthcare system that equally supports all people regardless of race, ethnicity, national origin, social background, religion, gender identity or expression, age, disability, or sexual orientation. An environment based on a commitment to diversity and inclusion supports our goal of safe and quality patient care.

Horizon Health Network