Job Description

Location:Patient Representative
Dr. Everett Chalmers Regional Hospital ~ Fredericton ~ Horizon Health Network ~ Health NetworkLanguage requirement:English EssentialSchedule:lundi-vendredi 8:30 to 4:30 subject to change due to operational requirementsJob Classification:Non BargainingJob Classification Type:Management and Non-BargainingThis is the life-changing opportunity youve been looking for.Horizon Health Network in beautiful New Brunswick is looking for a Patient Engagement Specialist to join our team!Horizon Health Network (Horizon) is seeking a strategic, passionate and influential individual to join our team as a Patient Engagement Specialist. The ideal candidate will have a passion for patient and family centred care and experience in developing, co-designing and evaluating partnership opportunities between patients/families and health care providers.Why you should work hereWorking for Horizon gives you a career that provides an east coast lifestyle and the chance to make a big difference in the lives of New Brunswickers.This position comes with competitive salary, paid time off, sick benefits, employer paid contributions into our government pension plan and a remote work policy.Horizon is committed to enhancing our diverse and inclusive environment for our employees and patients. We believe in a healthcare system that equally supports all people regardless of race, ethnicity, national origin, social background, religion, gender identity or expression, age, disability, or sexual orientation. An environment based on a commitment to diversity and inclusion supports our goal of safe and quality patient care.Who you areYou have a worked in a health care sector that has followed a patient and family centred approach to care for a minimum of three to five years. You have experience in project management, change management, managing others, stakeholder relationship building, and public or patient engagement.Your education includes an undergraduate degree in social sciences or health related field. An equivalent combination of education and experience may be considered.You have an advanced proficiency level in Microsoft Office applications.Other skills, knowledge and Experience

• A change agent who has respect for and belief in the value of patients/families as essential partners of the health-care team.
• Has a growth mindset and willingness to learn from others
• Critical thinker, innovative and self-directed who as advanced emotional intelligence and assertiveness.
• A collaborator who has advanced facilitation and presentation skills and experience building consensus among internal stakeholders
• Proficient in analyzing information, synthesizing key insights, and producing clear, well-structured reports to support decision-making.
• A clear understanding of the connection between engagement, quality improvement, patient safety, improved experience and patient outcomes.
• Sound leadership skills and demonstrated ability to work collaboratively and communicate effectively with an inter-professional care team (including patients and families), other staff members, and members of the community.
• Customer focused and responsive to the specific and unique needs of each working situation
• Has experience working with volunteers

Written and spoken competence in English is required at an advanced level.What you will doPatient engagement and experience is a Horizon strategic objective which aligns with the NB Health and Business plan, and Horizons mission and vision. This is a centre of expertise within the organization to guide and shape the principles and best practices of Patient and Family-Centred-Care. This includes the engagement of patients/ families to be active participants in their health care, as well as engagement in the form of "with input from" and "in partnership with" to make system wide improvements.The Patient Engagement Specialist reports directly to the Regional Director of Patient Engagement and Experience.You will:

• Work in close collaboration with all internal and external stakeholders to provide ongoing support to clinical programs/services and non-clinical services in accomplishing PFCC goals and objectives to improve patient experience under the Horizon Patient Engagement Framework.
• Lead or collaborate with stakeholders to address identified system wide PFCC and patient engagement issues, utilizing recognized patient and family evaluation tools, standards and patient engagement data.
• Provide education and encourages the adoption of patient/family engagement best practices and innovative approaches to engage patients and families.
• Lead, coordinate and support patient and family engagement initiatives to achieve Accreditation Canada PFCC best practice standards.
• Lead, collaborate and support volunteer patient experience advisors (PEAs) within the organization including recruitment, training and development
• Leads the implementation and analysis of the PEA program and identify and implement approved opportunities for improvement.
• Leads the implementation of family presence as it aligns with the Horizons Family Presence Policy and designated support persons (DSPs).

Interested? Apply Today!To learn more, visitHorizon Health Network (Horizon) only accepts on-line applications.About Horizons Recruitment ProcessWe thank all applicant who apply; however, only those selected for further consideration will be contacted. All interested applicants are encouraged to apply as an equivalent combination of education, training and experience may be considered.Horizons recruitment screening process may include language proficiency testing, clerical testing and/or behavioral assessment. If you are selected for testing, you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizons hiring purposes.Diversity StatementHorizon is committed to enhancing our diverse and inclusive environment for our employees and patients. We believe in a healthcare system that equally supports all people regardless of race, ethnicity, national origin, social background, religion, gender identity or expression, age, disability, or sexual orientation. An environment based on a commitment to diversity and inclusion supports our goal of safe and quality patient care.

Horizon Health Network