Atlas-Apex Roofing Inc. (Toronto) is a leading commercial/industrial roofing contractor with operations throughout Canada. With over 96 years of experience in the roofing business our success is measured on our ability to perform for our clients. Atlas-Apex has harnessed the power of technology, innovation and experience to provide the most comprehensive roofing program in the country. Join the growing team at Atlas! We're hiring a National Service Administrator to support our expanding operations.
We offer a culture that is built on teamwork, diversity and passion for success. Opportunities are available throughout the company for talented, experienced and advancement-driven individuals. We take great care of our employees though competitive compensation and a comprehensive benefits program. If you are motivated professional with a background in service administration, we want to hear from you!!
Assist with all Service Department needs related to customer service
Support account managers, general administration and senior management.
Handle service-related phone calls while taking detailed information pertinent to various service requests.
Input information and create accurate work orders utilizing our proprietary Customer Relationship Management program.
Create detailed service reports and costing breakdowns for completed work orders
Issue invoices and credit memos in a timely and accurate manner
Proofreading and formatting of service-related quotations and reports
Provide daily updates and correspondence with client base as needed
Respond to general inquiries - email and mail
Share workloads with other service staff when necessary
Other duties as assigned
Job Requirements
High School Diploma or equivalent mandatory. Some college or university desirable. Previous customer service experience is preferred.
Knowledge, Skills & Abilities
Proficient is Microsoft Office Applications (Word, Excel, Outlook);
Ability to maintain professionalism with high level of integrity;
Ability to multi-task in a fast paced environment;
Ability to work effectively both independently and in a team environment (frequent interaction with internal departments, operations and customers);
Strong attention to detail with exceptional time management and organizational skills;
Construction, building envelope or roofing industry experience, a plus;
Dependability and exceptional attendance is essential.
Excellent communication skills, both verbal and written
Want to know more about us... check out our video
https://youtu.be/3KC-urkf1UM.
Job Types: Full-time, Permanent
Pay: $60,000.00-$65,000.00 per year
Benefits:
Company pension
Dental care
Extended health care
Vision care
Schedule:
Monday to Friday
Experience:
service administration: 2 years (preferred)
Work Location: In person
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