Job Description

Company SummaryCome work for a company that\xe2\x80\x99s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other\xe2\x80\x99s talents. Where diversity is welcomed and celebrated.FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.Job SummaryWe are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you\'ll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.As a Manager, Product & Relationship, you will be responsible for maintaining and growing lender relationships by meeting with assigned lenders on a regular basis to understand their business, proactively present solutions and ensure our products and services are meeting their needs. In essence, you will be an extension of the lender at FCT.HERE\xe2\x80\x99S HOW YOU\xe2\x80\x99LL CONTRIBUTE:

• Maintain lender relationships by meeting with assigned lenders on a regular basis to understand their business and ensure we proactively present solutions. Work with our lender partners to determine pain points and align solutions to address.
• Identify and build relationships with key customer stakeholders. Exhibit subject matter behavior and knowledge to create trust and comfort with customers by demonstrating knowledge about FCT, the industry and about the customer\xe2\x80\x99s processes and business. Knowledge, influencing abilities and responsiveness are key.
• Ensure effective implementation and communication of new launches/initiatives with both internal and external business partners and customers from initiation of the launch to the post-launch activities. You will work closely with all stakeholders, collaborating to ensure that all requirements will be fulfilled and all stakeholders are tracking with the deliverables and applicable expectations are being set.
• Drive, participate/contribute and implement lender initiatives/launches

HERE\xe2\x80\x99S WHAT YOU\xe2\x80\x99LL BRING:

• 5-7 years related work experience within a mortgage, lending or real estate field
• Post-secondary education, law clerk/paralegal training is a definite asset
• Specialized knowledge of the practices, procedures and technologies that are directly related to mortgage and real estate functions with a well-developed knowledge of the various products involved
• Passionate about customer centricity with a creative problem-solving mindset
• Very strong planning, organization and project management skills
• Superior written and verbal communication skills with the ability to deal effectively with all levels of an organization (internal and external)

En tant que gestionnaire, Produits et relations, vous serez responsable du maintien et du d\xc3\xa9veloppement des relations avec les pr\xc3\xaateurs en rencontrant r\xc3\xa9guli\xc3\xa8rement les pr\xc3\xaateurs d\xc3\xa9sign\xc3\xa9s pour comprendre leurs activit\xc3\xa9s, pr\xc3\xa9senter de fa\xc3\xa7on proactive des solutions et veiller \xc3\xa0 ce que nos produits et services r\xc3\xa9pondent \xc3\xa0 leurs besoins. Essentiellement, vous serez une extension du pr\xc3\xaateur chez FCT.VOTRE CONTRIBUTION :

• Entretenir les relations avec les pr\xc3\xaateurs en rencontrant r\xc3\xa9guli\xc3\xa8rement les pr\xc3\xaateurs d\xc3\xa9sign\xc3\xa9s pour comprendre leurs activit\xc3\xa9s et veiller \xc3\xa0 ce que nous pr\xc3\xa9sentions des solutions de fa\xc3\xa7on proactive. Travailler avec nos partenaires pr\xc3\xaateurs pour d\xc3\xa9terminer les irritants et harmoniser les solutions afin d\xe2\x80\x99y rem\xc3\xa9dier.
• Rep\xc3\xa9rer et \xc3\xa9tablir des relations avec les principaux intervenants des clients. Adopter un comportement d\xe2\x80\x99expert en la mati\xc3\xa8re et faire preuve de connaissances en ce sens pour instaurer un climat de confiance et d\xe2\x80\x99aisance avec les clients en d\xc3\xa9montrant ses connaissances sur FCT, l\xe2\x80\x99industrie et les processus et les activit\xc3\xa9s du client. Les connaissances, la capacit\xc3\xa9 d\xe2\x80\x99exercer une influence et la r\xc3\xa9activit\xc3\xa9 sont des \xc3\xa9l\xc3\xa9ments essentiels.
• Assurer la mise en \xc5\x93uvre et la communication efficaces des nouveaux lancements ou des initiatives r\xc3\xa9centes avec les partenaires d\xe2\x80\x99affaires internes et externes et les clients, du d\xc3\xa9but du lancement aux activit\xc3\xa9s qui suivront celui-ci. Vous travaillerez en \xc3\xa9troite collaboration avec toutes les parties prenantes, en veillant \xc3\xa0 ce que toutes les exigences soient satisfaites, que tous les intervenants fassent le suivi des livrables et que les attentes applicables soient d\xc3\xa9finies.
• Diriger et mettre en \xc5\x93uvre les initiatives/lancements des pr\xc3\xaateurs et y participer/contribuer.

VOS COMP\xc3\x89TENCES :

• De cinq \xc3\xa0 sept ans d\xe2\x80\x99exp\xc3\xa9rience de travail dans un domaine li\xc3\xa9 aux pr\xc3\xaats hypoth\xc3\xa9caires, aux pr\xc3\xaats ou \xc3\xa0 l\xe2\x80\x99immobilier.
• \xc3\x89tudes postsecondaires; formation de technicien juridique/parajuriste, d\xc3\xa9finitivement un atout.
• Connaissance sp\xc3\xa9cialis\xc3\xa9e des pratiques, des proc\xc3\xa9dures et des technologies directement li\xc3\xa9es aux fonctions hypoth\xc3\xa9caires et immobili\xc3\xa8res, avec une connaissance approfondie des divers produits vis\xc3\xa9s.
• Passion pour l\xe2\x80\x99orientation client et esprit cr\xc3\xa9atif pour la r\xc3\xa9solution de probl\xc3\xa8mes.
• Tr\xc3\xa8s bonnes aptitudes pour la planification, l\xe2\x80\x99organisation et la gestion de projet.
• Excellentes aptitudes pour la communication orale et \xc3\xa9crite, et capacit\xc3\xa9 \xc3\xa0 traiter efficacement avec des intervenants de tous les \xc3\xa9chelons d\xe2\x80\x99une entreprise (internes et externes).

HERE\xe2\x80\x99S WHAT SETS US APART:Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance ProgramGroup retirement savings plan with company matchPaid holidays and generous paid time offHybrid work arrangementsPaid volunteer opportunities and charitable donation matchingEmployee recognition programs that include referral incentivesPotential for performance-based incentivesThe opportunity to participate in our stock purchase planAnd more!*As per terms of the employment agreementThe Great Place to Work\xc2\xae Institute has named FCT one of Canada\xe2\x80\x99s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We\xe2\x80\x99re also one of Achievers 50 Most Engaged Workplaces\xe2\x84\xa2 in North America.By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.Thank you for considering FCT. We look forward to meeting you.In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT\xe2\x80\x99s hiring process.To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

FCT