Job Description

About Lee Valley:
Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobbies, hardware, gifts and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.
Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies. Additionally, we are ranked 1 for In-Store Experience in Ontario by Leger Marketing Inc.
A position at Lee Valley is more than just a job - we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.
Position Overview
The National Facilities Manager is responsible for the day-to-day oversight of the organization's facilities including all retail stores, corporate offices and distribution sites. This role ensures that all properties are safe, efficient, compliant, and aligned with business objectives. The National Facilities Manager will lead facilities staff and external service providers, manage budgets, and implement best practices in property management.
Key Responsibilities
Multi-Site Facilities Management & Operations

• Oversee facilities operations, maintenance, and compliance across all our retail stores, offices, and warehouses
• Ensure consistency of standards, procedures, and service delivery across all locations.
• Conduct regular site visits and inspections to ensure facilities are well-maintained, safe, and compliant with regulatory requirements.
• Coordinate store openings, renovations, relocations, and closures, ensuring timely execution and adherence to brand and operational standards.
• Develop scalable facilities management practices and approaches.
• Lead emergency preparedness, security, and business continuity planning across locations.

Leadership & Team Management

• Supervise and develop facilities staff, contractors, and service providers.
• Foster a culture of safety, accountability, and customer service across all facilities teams.
• Provide mentorship, coaching, and performance management for direct reports and site-level facilities contacts.

Strategic Planning & Budgeting

• Develop and manage the facilities operating and capital budgets across multiple regions.
• Standardize vendor and supplier contracts to drive cost efficiency and consistency nationwide.
• Identify opportunities for cost savings, energy efficiency, and sustainability
• Vendor & Contract Management
• Negotiate and oversee service agreements with contractors, suppliers, and consultants.
• Track and maintain renewals of contracts including go to market activities when appropriate and necessary.
• Ensure vendor performance meets quality, cost, and service standards in diverse geographical markets.

Qualifications
Education & Experience:

• Bachelor's degree in Facilities Management, Business Administration, or related field
• 5+ years of progressive experience in facilities management, including at least 3 years overseeing multi-site retail or commercial properties.

Skills & Competencies:

• Proven leadership and people management skills.
• Strong budgeting, financial management, and contract negotiation experience.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Strong communication and stakeholder management skills across diverse regions.

Key Success Measures

• Consistent facilities standards maintained across all locations.
• On-time, on-budget execution of store openings, renovations, and projects.
• Facilities budget managed effectively across multiple sites.
• High employee and customer satisfaction with store environments.
• Compliance with all provincial regulations and safety requirements.

What we offer:

• Competitive compensation program including competitive base salary, a robust health and dental benefits package as well as company matching registered pension plan.
• Paid vacation and sick leave.
• Lee Valley Employee Discount.
• A family-oriented environment that supports growth and development for all employees.

Diversity and Inclusion:
At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.
We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, color, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.
If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.

Skills Required