Wage: Earn up to $26.75/hr based on certification and experience
Position Overview:
To support all aspects of the Winter Sports School operation.
Ensure consistency and high level of staff well-being.
Support the quality control of the guest experience.
Key Areas of Knowledge:
Abide by policy and procedures as outlined in the Nakiska Resort Staff Handbook.
Abide by policy and procedures as outlined in the Winter Sports School Orientation Training.
Adhere to Nakiska Resort health and safety polices and incident /hazard reporting system
Excellent knowledge of services and products offered by the snow school.
In-depth knowledge of resort services and snow school operations.
A strong knowledge of Canadian ski &/or snowboard instruction practices, (CSIA, CASI).
Key Responsibilities:
Be willing to accept all assignments that fit within your level of qualification and position in the Winter Sports School.
Consistently present and maintain a neat, clean and tidy appearance and a professional image as a role model to all staff.
Provide a superior level of guest service and mountain safety for all visitors and staff.
Work with Senior Management to sustain and develop the quality of the snow school.
Fulfill all duties delegated by the leadership team.
Ensure performance goals are set and met in a timely manner.
Organize and provide training and guidance to all instructors.
Organize and delegate duties to Instructors, Daily Lead staff and Sales staff.
Provide support, guidance and feedback to instructors and sales staff in a manner that is supportive, encouraging and promotes achievement within their role.
Ensure that the staff are fulfilling their daily duties at set standards
Prepare and deliver morning meetings for Instructors
Provide clear communication with staff and guests via face to face, email and phone.
Key Skills:
Have a strong work ethic with individual and team orientated work
Active listening and effective communication skills
Have a positive attitude, be punctual, reliable and responsible.