Job Description

Nakiska Winter Sports School Senior Sales Representative Winter 20

25

/26

Wage: Earn up to $23.00/hr. depending on experience

Position Overview:

Assist the sales team and help support the daily operation of Nakiska Winter Sports School. Book lessons when needed, assist guests with resort related inquiries.

Provide superior guest experience and service. Ensure all ski and snowboard lesson bookings are efficient and accurate. This will include bookings taken face-to-face, over the phone and via email. Oversee all bookings and refunds to ensure that lessons are correctly assigned and that guests who require refunds are helped in a timely manner.

Support the sales team with conflict resolution.

Key Areas of Knowledge:


Abide by policy and procedures as outlined in the Nakiska Resort Staff Handbook. Abide by policy and procedures as outlined in the Winter Sports School Orientation Training. Adhere to Nakiska Resort health and safety polices and incident /hazard reporting system. Assisting guests with resort related inquiries. Have knowledge of Winter Sports School product, ticketing operations and other resort facilities.

Have/develop knowledge of skiing and snowboarding to strengthen ability to assess lesson levels to ensure accuracy of lesson bookings. A basic knowledge of Canadian ski &/or snowboard instruction practices (CSIA, CASI) is preferred, or an equivalent internationally recognized certification.

Key Responsibilities:


Be willing to accept all assignments that fit within your position in the Winter Sports School.

Consistently present and maintain a neat, clean and tidy appearance and a professional image as outlined in your department manual. Provide a superior level of guest service and mountain safety for all visitors and staff. Ensure all communication is professional, timely and supports the best interests of Nakiska Resort.

Ensure all correspondence and information given is accurate and correct.

Continually oversee booked lessons in the near future to ensure they are correctly booked and organized

Money handling and cash out procedures, both individually and consolidated.

Strong degree of problem solving skills; solid understanding of the refund policy and procedures

Assist other mountain departments/management with operational or services tasks assigned by your Supervisor/Manager

Key Skills:

Have a strong work ethic with individual and team orientated work

Active listening and effective communication skills

Have a positive attitude, be punctual, reliable and responsible.

Previous experience, preferred but not essential with money handling, knowledge of skiing and/or snowboarding, and guest service related roles.

Computer literacy is essential, programs include office, in-house booking systems and multiple POS systems.

Ability to work under pressure in a fast paced environment.

Strong organizational skills.

Previous experience with conflict resolution and supervising a small team preferred.

Application Requirements:




Own work VISA or legal status to work in Canada

Cover Letter and Resume/ CV

If you wish to become a certified instructor during your time with us you will be required to present a Criminal Record Check with clearance to work with children dated within the last 12 months. Please note if you do not wish to instruct, then a Criminal Record Check is not necessary for this role.



The closing date for the first round of applicants is August 31, 2025.


The closing date for the second round of applicants is October 26, 2025.

Please forward your resume and cover letter tolcarey@skinakiska.com