Job Description

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Description

Hey! Are you passionate about supporting individuals on their musical journey? I'm Joy, Community Team Leader at Musora, and I'm on the lookout for a dynamic individual to step into the role of Musora Mentor.



The Musora Mentor is all about crafting unforgettable experiences for our students along their musical learning path.

Your mission: to ensure every interaction leaves a lasting note of support and satisfaction. The right candidate for this position will first and foremost have a background in MUSIC, customer service and understands the importance of building relationships.


We consider students to be valued members and one of our highest priorities, and we want to treat them as such.

Every application is reviewed by a member of our hiring team

, no algorithms, no bots.

Important Notes:

To ensure you're viewing the most accurate and up-to-date job opportunities, please apply directly through our official website or through our trusted third-party sites (Indeed, Monster, Glassdoor, LinkedIn, Talent.com & Ziprecruiter). The salary range for this role is $48-58,000.00. Most candidates can expect an offer toward the lower to mid part of the range, depending on experience and alignment with the role's requirements.


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Key Duties & Responsibilities

Key Duties:

Build meaningful relationships with the student community by engaging in community spaces such as lesson comments, Facebook, Discord, forums, and live sessions. Student communication and engagement. Stay informed about content releases on our websites and social media and reported issues. Provide guidance, advice & feedback for students about their musical journey. Provide support and connection points for the volunteer Moderator team. Be a voice for our student community, challenging the status quo when appropriate. Other assignments and special projects as needed.

Responsibilities:

Community engagement levels for Musora. Retention and lifetime value for students on their musical journey. Development of outcomes-based learning objectives for students. Editing and uploading of student review videos and created content. Ensure your presence and active engagement during your scheduled shift Be knowledgeable about current trends in the music industry and online learning. A high level of confidentiality regarding student-related information is required.


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Skills, Knowledge and Expertise

Knowledge/Education/ExperienceProficient in both written and verbal English. Extensive knowledge and a deep passion for music and musical concepts. Skilled in articulating and developing learning objectives and goals for students. Active performance experience in live music settings. Proficiency in required instrument.


Skills, Abilities, and Other AttributesAbility to exhibit the Company's Core Values: Empathy, Passion, and Grit. Strong interpersonal skills, with a warm, empathetic, and upbeat approach when communicating with students and moderators. Self-starter with strong problem-solving abilities. Works independently. Ability to maintain professionalism and confidentiality. Comfortable with Google Suite. Proficiency with Social Media and editing film for Social Media.


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Perks to working here (your benefits)

Extended Benefits

. Health, Prescriptions, Dental, Mental Health Support and Vision Benefits for full-time/permanent positions - we care about our employees and we want to make sure YOU have the benefits you need to stay healthy and well.

Paid time off

- we understand and value the importance of rest and recovery and that includes time away from work!

Career Growth.

You're joining a growing team and company with ambitious goals.

Learning & Development.

We encourage our team to develop their unique strengths, offering Gallup-Clifton Strengths coaching and workshops, along with tailored education opportunities.

Onsite Amenities and Events

. Onsite parking, on-site gym, and events! Be a part of a fun-loving team!

Onsite SNACKS & Meals

, lunch program, beer/kombucha fridge, coffee/tea and more! We want to make sure you stay fuelled throughout the day!

Casual dress

. We want you to feel comfortable when you work. No need to wear a business suit [unless you want to].

Hybrid options

. Work on-site at our Abbotsford, BC, Canada head office, or in a hybrid arrangement (role-dependent). Hybrid roles require a regular weekly presence in the office.


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About Musora Media

Who we are (Musora Media):

Musora is a team of builders and creators, passionate about making music education accessible and engaging for everyone through technology. We move quickly, adapt constantly, and focus on pushing the boundaries of what's possible in music learning. If you're someone who thrives in fast-paced environments, loves to take ownership, and is always looking for ways to grow, you'll fit right in. We hire based on talent, qualifications, and the value you bring to the table. Discrimination or harassment of any kind has no place here. We foster a transparent, inclusive, and diverse culture where everyone feels welcome and empowered to do their best work. We're committed to providing reasonable accommodation throughout our hiring process. Please let us know if you have any accommodation needs. To be considered for permanent positions, you must be eligible to work in Canada. We cannot sponsor visas for all permanent positions, but our People & Culture team can assist with work visa renewals.

All offers are contingent upon the successful completion of background checks and/or employment verification results.