Job Description

Reporting to the Director of Protective Services/Fire Chief, responsible for the day-to-day operations of By-Law Enforcement Services, including supervising By-Law Enforcement staff, administering enforcement of Municipal by-laws and Property Standards, and other related activities.Compensation35 hours per week, $75,929 - $88,826 per annumBenefits and Perks

• Employer paid Group Health, Dental and Life Insurance after three months of employment
• OMERS Pension Plan from the date of hire
• Professional Development and Skill Based Training Opportunities
• Alternate Work Arrangements
• Wellness, Social and Staff Ambassador Committees
• Employee and Family Assistance Plan
• Perks and Savings Partnerships

Qualifications

• Community College diploma in Law and Security, Police Foundation, or Criminology is a benefit
• Three (3) to (5) five years of supervisory experience with demonstrated leadership skills.
• Four (4) to Five (5) years\xe2\x80\x99 experience in Law Enforcement or Municipal Law Enforcement is required.
• Certification through the Municipal Law Enforcement Officers Association Level 2, and the Ontario Association of Property Standards Officers Level 3 is required.
• Knowledge of the Ontario Court of Justice, the Provincial Offences Act, The Municipal Act, Ontario Evidence Act, and other related Provincial and Federal Legislation.
• Possession of a valid Class G Ontario Driver\xe2\x80\x99s license.
• Ability to successfully complete approved Self Defense, Baton and Conflict Resolution Training.
• Willingness to adapt to changing work locations / environment.
• Willingness to work rotating work schedule including work in the evenings and on the weekend.
• Computer proficiency in MS Office (Word, Excel, Outlook and database applications) and related information systems.
• Excellent analytical, writing, and record retention skills with the ability to respect confidentiality; strong management skills with the ability to achieve results.

Responsibilities

• Supervise municipal law enforcement employees\xe2\x80\x99 day-to-day enforcement activities, initiatives, and processes pertaining to the enforcement of municipal regulatory by-laws, including but not limited to parking, property standards, noise, illegal dumping, snow and ice, zoning, licensing, signs.
• Responsible for planning of daily work schedules and timekeeping of by-law officers. Assigns officers to conduct investigations of all bylaw enforcement complaints and applicable follow up to ensure the provision of superior front line customer service and administration in a fast paced, time sensitive political environment.
• Manage, organize, and resolve unexpected factors and conditions such as workforce issues, equipment breakdown, etc. Administers equipment and software maintenance associated with parking enforcement services.
• Supervise by-law officers performing work assignments and provide training, mentoring, monitoring and feedback to ensure compliance within existing legislation/by-laws/regulations, responsible for the tracking of enforcement services and preparation of related reports.
• Prepare monthly reports related to parking revenue and enforcement activities
• Responds in a timely manner to inquiries, resolves complaints/disputes, and provides information to the public and various stakeholders with respect to municipal by-laws and by-law enforcement, both on the telephone, in-person and via email. Determines course of action and resolution to escalated customer complaints.
• Conducts routine reviews of By-Law teams\xe2\x80\x99 documentation, note taking and requests for Prosecution that will provide consistency and meet quality standards.
• Prepares advance documents related to by-law violations and court proceedings.
• Assist with the hiring and onboarding of staff for the department.
• Provides performance feedback and manages disciplinary measures, Health & Safety and the implementation of corporate HR policies.
• Completes and submits injury investigation, workplace health & safety, equipment, and property damage reports.
• Develops various department documents including but not limited to Standard Operating Procedures and safety policies for the department.
• Ensures a healthy and safe work environment in accordance with the Occupational Health and Safety Act. Conducts daily tail gate meetings and all health and safety meetings.
• Assists with preparation and administration of annual budgets for municipal law enforcement and parking.
• Assists with research, development of by-laws and policies, for reports/recommendations for Council, Committees of Council, senior management, community groups, public and/or other meetings as required.
• Must be available to address issues after hours and/or on weekends.
• Other duties as assigned.

Skills and Abilities

• Verbal communication skills, including courtesy, tact, discretion, explanation, judgment, negotiation and persuasion.
• Written communication skills including grammar/spelling skills and writing of reports/correspondence.
• Excellent interpersonal and customer service skills.
• Advanced conflict resolution skills, with the ability to negotiate and resolve disputes.
• Ability to apply sound judgment and common sense.
• Strong research and report writing skills, with the ability to assess issues and make recommendations.
• Organizational, scheduling and record management skills.
• Computer literate with skills using the Microsoft Office software.

Submit an ApplicationPlease submit your cover letter and resume online at by Monday September 2, 2024. Interviews may be scheduled in advance of the closing date.Recruitment ProcessThe Municipality of Port Hope is a progressive employer who believes a diverse and inclusive workplace strengthens the team and fosters an environment where everyone feels as though they belong and their dignity, beliefs and identity are respected.We are committed to creating and sustaining an environment that provides a supportive workplace and equal opportunity for all employees. Accommodations can be requested throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act.Applications will be reviewed, and interviews may be scheduled prior to the job posting closing date. All applicants will receive an automated email confirming the submission of their application, but only those candidates selected for an interview will be further contacted by Human Resources.Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and the Municipal Act, as amended.Powered by JazzHR

Municipality of Port Hope