Job Description

Enhance the livability of the City of Edmonton through a career that\'s not just about enforcement. It\'s about improving the quality of life for the citizens of Edmonton, and being a public ambassador and change agent. Working with neighbourhoods, citizens and businesses, you will promote behavioural change through problem solving and various enforcement methods, ensuring community standards are maintained through the inspection and enforcement of municipal bylaws. Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way.What will you do?

• Resolve complex situations, conduct investigations, and interpret and apply multiple bylaws and legislation
• Educate citizens and promote community stewardship for property standards, licensing bylaws and specialty enforcement initiatives
• Conduct investigations to verify and satisfy appropriate legislative and regulatory provisions
• Generate compliance and cooperation by educating the public through explanation of bylaws, policies and procedures
• Apply appropriate enforcement actions: issue written or verbal warnings, violation or specified penalty tickets, clean up orders or weed notices
• Respond to and process a high volume of complaints
• Assess the health, safety and quality of citizen life by conducting physical inspections on property conditions, people, places, activities or events
• Collect and transport evidence
• Prepare reports and court briefs; provide evidence in court as required

Qualifications

• Completion of a recognized 2 year Diploma related to Police Studies, Security, Criminology, or a related diploma is required
• A minimum 3 years of strong customer service experience
• A minimum 2 years of diverse bylaw and/or law enforcement experience

Skills required for success:

• Ability to pass internal training program which includes Officer Safety tactics
• Knowledge of investigative techniques, bylaws, enforcement powers and authority, court proceedings, and rules of evidence
• Ability to exercise sound judgment, discretion, professionalism, and diplomacy in dealing with the public
• Effective in-person conflict resolution and investigative skills; ability to deal effectively with sensitive issues on a continuous basis is required
• Demonstrated understanding of racism and discrimination as it pertains to enforcement, and how bias can influence behaviour and decisions
• Must be professional and respectful during confrontational and hostile situations
• Excellent verbal and written communication skills, including public speaking, report writing, letter composition, stakeholder agency presentations, and court presentations
• Ability to manage a high volume workload, effectively organize, prioritize and re-prioritize work
• Proficiency with Google applications, Microsoft Office and enforcement database systems
• Alignment to our Cultural Commitments and Leadership Competencies (

) * Embracing a culture of equity, diversity, reconciliation and inclusionConditions of Employment:

• Valid current Standard First Aid, CPR and AED certificates are required
• Hire is dependent upon a Criminal Record Check that is satisfactory to the City of Edmonton
• Valid Alberta Class 5 driver\'s licence (or provincial equivalent)
• Use of personal vehicle required. Must obtain business auto insurance for personal vehicle use on City business
• Applicants may be tested

Work Environment:

• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
• Note: This position \xe2\x80\x8bmay be eligible for a hybrid work arrangement \xe2\x80\x8bwith \xe2\x80\x8bthe flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52. \xe2\x80\x8b

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact . Learn more about our benefits .Up to 3 temporary full-time positions for up to April 2025Hours of Work: 33.75 hours per week, Monday - Friday, evenings and weekends as requiredSalary: $39.834 - $49.955 (Hourly)Talent Acquisition Consultant: JP/JR

City of Edmonton