Job Description

The Robertson Library is seeking applicants to work with the Library's Access Service Unit. Reporting to the University Librarian and the successful candidate will provide front line support for library users, undertake assigned projects, and support the work of the Library. The applicant will be expected to demonstrate good communication ability, sound judgement, flexibility, and initiative.

What we offer:

Comprehensive Health and Dental Post Retirement Benefits Tuition Waivers Health and Wellness on Campus available to staff Professional Development Opportunities

RESPONSIBILITIES:

Work regularly scheduled shifts on the Service Desk to provide front line support to library users (approx. 20 hours) Implement library policies Assist library users locating and using library materials, services, and technology (e.g. WIFI, copiers, printers, scanners) Circulate and check-in library resources, laptops, etc. Provide information/reference service both in-person, by telephone, and online via the Library's virtual chat service Supporting the maintenance of library collections including retrieving, moving, deaccessioning, and shelving library materials Conduct tours as required Generate and process overdue reports and send to billing as required Review and update task documentation Help coordinate and monitor the Library's social media Help train and supervise student assistant Participate in projects as assigned Other duties as assigned

QUALIFICATIONS:

A Library Technician Diploma or an equivalent combination of education and related work experience At least two years' experience in an automated library environment Effective technology skills including proficiency with spreadsheets (Excel, Google Sheets) and other MS Office/Google applications Experience using social media tools (Facebook, Instagram, Linktree) Experience providing high-quality customer service Able to perform bending/lifting, and to safely handle/shelve heavy items Able to work day, evening, and weekend shifts as scheduled

Would be considered an asset:

Bachelor's degree from a recognized post-secondary institution Work experience in a university library An open attitude towards new technology and learning Ability to deal with diverse community of library users in a calm, coureous, and effective manner Ability to prioritize work and meet deadlines Ability to exercise tact, discretion and sound judgement * Ability to work independently, as part of a team, and under limited supervision