Job Description

You.
You have a passion to raise the bar in the retirement industry. You are an energetic, motivated team player who is able to inspire others to provide the highest standards of performance and customer service within the Sales and Marketing and Operations team. You are experienced with knowledge of principles and processes for providing customer and personal services to older adults and other members of the public. You are committed to excellence in customer service, willing to learn and/or share your expertise and having fun.

Us.
At V!VA, we aren\xe2\x80\x99t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry. At V!VA we put people first. We are looking for just the right person who shares V!VA\xe2\x80\x99s mission \xe2\x80\x93 Making Today Great!

The Career.
As the Move-In Coordinator at a V!VA Retirement Community, you will report to the Concierge/Office Manager and works closely with the Community Relations Manager. You will assist Community Members as they transition into the V!VA Thornhill Woods. The Move-In Coordinator acts as a go between for Community Member and the operations team to coordinate all aspects related to a move in.

Key Responsibilities include but not limited to:

• Meet with Concierge/Office and Community Relations Manager to review Move-In Status Spreadsheet and tasks
• Schedule move-in dates, assessment dates and contract signings, manage elevator bookings, assigns parking spot if necessary
• Prepare all move-in documentation
• Greet movers, Community Members and family on the day of move-in
• Program fobs and mail key
• Daily update of suite assignments, move-in schedule and contractor deficiencies
• Daily walk though of model suite, show floor and respite/hospitality suites, daily move-in suites, amenity spaces, follow up with Services Manager regarding concerns
• Arrange bookings for move-in lunch/dinner for Community Member and Guests
• Delivers welcome basket to Community Member
• Checks in on Community Members 3 days after move-in

Qualifications include but not limited to:

• Customer service experience preferably within the retirement living or hospitality related industries
• Post-secondary education would be an asset, preferably in business related field
• Interested in working in a highly customer service-oriented environment and thriving on making a difference in the lives of seniors
• Confident, results oriented, self-starter
• Strong organization skills
• Excellent oral communication and presentation skills
• Is flexible to work changing work hours e.g. ability to work weekends and some evenings
• Proficient in Microsoft Office
• An enthusiastic leader who fosters a positive environment and is committed to putting smiles on the faces of others
• Exceptional customer service standards
• Able to understand, articulate and live the V!VA Orange Dot Values
• Able to effectively communicate in verbal and written English

V!VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Successful Applicants will be required to show proof of eligibility to work in Canada for the next 6 months.

V!VA Retirement works and operates in the vulnerable sector and the well-being of our community members and team members is important. For this reason, V!VA Retirement Communities requires all new team members are vaccinated for COVID-19.

Accommodation, including for those who cannot be vaccinated for COVID-19 due to religious or medical reasons, will be provided in accordance with V!VA Retirement\xe2\x80\x99s obligations under the Ontario Human Rights Code, as amended from time to time, and the Accessibility for Ontarians with Disabilities Act, as amended from time to time.

V!VA Retirement Communities