Job Description

POSITION: Motor Coach Operator

REPORTS TO: Operations Supervisor

DEPARTMENT: Passenger Services

LOCATION: North Bay

REFERENCE: 500-52-24

WHO WE ARE:

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We employ over 750 skilled professionals and are over 120 years old and proud of our heritage and connection to the communities we serve. We are focused on moving forward with the goal of being a valued leader in transportation.

Join our team as a Motor Coach Operator! This is an exciting opportunity for a customer focused individual that is driven by the need to help others.

Our Motor Coach Operation is in the business of moving people across Ontario. We strive to provide reliable and efficient service and hire staff capable of fulfilling these goals.

Be an ambassador for Ontario Northland and travel throughout Ontario.

WE ARE LOOKING FOR CANDIDATES WHO DEMONSTRATE THE FOLLOWING:

• Safe driving behavior

• Exceptional face to face customer service
• Passionate about\xe2\x80\x8b your community
• Effective listening and communication with a positive attitude
• Personable & respectful of others
• Resourceful
• Resilient when faced with difficult situations
• Calm under pressure, patient
• Effective conflict resolution and de-escalation skills
• Exercise good judgment
• Willing to work overnights
• Passion for driving and love of travel

MAJOR DUTIES/ RESPONSIBILITIES:

• Operates coach in a safe manner, using defensive driving techniques; maintains schedule; and makes designated stops on assigned route.
• Greets passengers in a friendly, courteous manner; provides information concerning routes, schedules and transfer points
• Assists passengers with the use of securement systems, ramps and lifts, and by other means as appropriate, including the announcement of arrival at major thoroughfares, facility and/or departure locations on a given route, using a microphone while operating the bus.
• Collects appropriate tickets through the operation of an electronic fare collection system.
• Inspects and prepares assigned coach for operation by performing a pre-trip inspection.
• Complete accurate MTO Hour of Service Logs and adhere to MTO Hours of Service regulations.
• May perform chartered service throughout Canada and the U.S
• Observes uniform regulations and/or other rules, policies and regulations as outlined by ONTC.
• Must be punctual, reliable and maintain regular attendance in order to contribute individually to the efficient and effective delivery of transportation service to the general public.

REQUIREMENTS:

• Passion for customer service
• Secondary School Diploma or General Education Diploma (GED)
• Valid B or C class driver\xe2\x80\x99s license with a Z endorsement
• Clean Driver\xe2\x80\x99s Abstract
• Valid passport
• Must be able to lift up to 75 lbs
• Flexibility to adapt to changing work schedule/shifts
• Must be committed to Company Health and Safety
• Knowledge and previous experience of Motor Coach Service industry is a definite asset
• Proficiency in both official languages (English and French) is an asset

BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE: On-going until positions are filled. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.

Ontario Northland is an equal opportunity employer. Accommodation is available for applicants with disabilities throughout the recruitment process. Please contact Human Resources.

Les offres d\'emploi sont \xc3\xa9galement disponibles en francais. Visitez notre site Web sur les carri\xc3\xa8res ou appelez le 1-800-363-7512, poste 494 pour plus de renseignements.

Ontario Northland