Job Description

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.



We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.



At QFG, we have a culture of innovation where technology serves people--both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.



What's in it for you as an employee of QFG?

Health & wellbeing resources and programs Paid vacation, personal, and sick days for work-life balance Competitive compensation and benefits packages Work-life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment

We're looking for our next Mortgage Default Specialist. Could It Be You?

Reporting to the Senior Manager, Mortgage Servicing, the Mortgage Default Specialist is responsible for initiating Community Trust Company's ("CTC") default process for residential and commercial mortgage loans. The Mortgage Default Specialist is responsible for collection of all unpaid and/or returned mortgage payments and resolution of all accounts in default. This role is responsible for responding to internal client inquiries and contributes to the success of the department achieving their goals while remaining focused on operational excellence, compliance, and delivery of superior customer service.



Need more details? Keep reading...

In this role, responsibilities include but are not limited to:

Recommending appropriate enforcement action to management and/or the Special Handling Committee. Responsibility for the completion of all specific loans provision analysis, including the recommendation of reserves or provisions. Providing clear direction to property managers for properties in possession, to ensure an expeditious sale. Processing any manual ad-hoc mortgage payments in response to collected default payments as required. Re-risk grading of loans based on review of payment history and/or breaches occurred. Reconciling and balancing all collected mortgage payments daily. Preparing reporting of loans in default, monitored loans, properties in possession and accounts in chronic arrears due to pending legal action. Processing all transactions with a high degree of accuracy within the established service level agreement and in accordance with CTC's corporate and department policies and procedures. Responding to and/or investigating all internal client inquiries within the department service standards. Maintaining accurate electronic record keeping of client accounts in accordance with department procedures. Providing recommendations for process improvements to Senior Manager, Mortgage Servicing and Team Lead, Mortgage Servicing, as appropriate. Following all AML policies and procedures with client accounts with an emphasis on "Know Your Client" rules. Proactively identifying actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducting appropriate inquiries and investigations in relation to any such situation and ensuring that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately. Adhering to compliance and operational risk controls in accordance with the company's policies and procedures. Providing support to the Senior Manager, Mortgage Servicing and Team Lead, Mortgage Servicing as required.

So are YOU our next Mortgage Default Specialist? You are if you...

Have 2+ years of related experience in mortgage administration, servicing, collections and / or registered products within the financial services industry or a related role Have completed Post-Secondary Education Have a working knowledge of financial regulatory requirements on registered products, AML, and Compliance Possess effective organizational and time management skills Possess solid interpersonal and relationship building skills Have solid written and verbal business communication skills Have strong analytical skills Have working knowledge of Google Workspace Are detail oriented with an acute attention to accuracy and ability to multitask Bring a positive, can-do attitude to our organization, using creative solutions to solve problems Are a strong, collaborative team player who motivates others to achieve group success Establish and build on healthy working relationships with your team and peers Have a strong desire to succeed Use open communication and collaboration to solve problems and manage deliverables Demonstrate flexibility and provide assistance where required Work well in a dynamic and fast paced environment with the ability to navigate through organizational change

Sounds like you? Click below to apply!

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence--not only for the benefit of our customers, but for those who build their career with us.



Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.



Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.