Job Description

SAFETY. TEAMWORK. CLARITY.

BURNCO has an amazing hands-on opportunity for a Modern Workplace & Systems Administrator based out of our Calgary, Alberta headquarters. Initially reporting to our Chief Information Officer you will be part of a team including outsourced partners collectively responsible for supporting, deploying, managing, and ensuring the smooth operations of end user technology across our Canadian and US locations. You will be responsible to sustain a supportive team-focused environment enabling team members to develop and maintain a best-in-class Service Delivery Team.

As our Modern Workplace & Systems Administrator, your key duties include analysis, planning and delivery of critical initiatives supporting our scaling business and transformation towards a Modern Workplace environment, as well as serving as an escalation point for all issues within the End User Compute environment. Your team will have full accountability over the analysis, implementation, and management of new and existing systems, and support the BURNCO team in rolling out our projects and initiatives to achieve key business goals.

WHAT YOU WILL BE DOING

• Create a positive working environment for the team, which inspires high productivity and cohesive teamwork
• Ensuring that systems, procedures, and methodologies are in place to support outstanding Service Delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Responsible for all IT related issues for the Enterprise encompassing end user facing technologies, ie Laptops/Desktops/Mobile Devices, etc.
• Manage Print Management for the Enterprise which includes working with multiple products, technologies.
• Monitor tickets, including follow up and quality assurance using ServiceNow
• Identify trends, areas for continuous improvement, raise issues, concerns, and opportunities accordingly.
• Act as a bridge between the Service Delivery and Infrastructure, Network & Security teams to ensure urgent issues are addressed on time.
• Experience in Vendor Management, analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
• Provide 24/7 escalation support when required.
• Work with PowerShell and automation technologies to streamline processes, including onboarding/offboarding, device provisioning, etc.
• Provide level 2-3 support for issues related to the EUC stack including M365, and escalate to next level teams if required
• Maintain deep understanding of endpoint management technologies such as SCCM, Intune, AAD, etc.
• Maintain an understanding of existing and emerging collaboration technologies such as OneDrive, Teams, SharePoint, Power BI
• Collaborate with other System, Network and Security architects for everything between root-cause analysis and operational efficiency
• Design and support OS patch operations including regular and version updates, including checks and balances to ensure high patch compliance
• Create strategies and solutions to ensure cleanup of unused configurations, stale or unused objects, broken clients
• Support the mechanics and end to end process of device provisioning, including OS and software deployment
• Assist in the gathering, design and implementation plans for new applications, upgrades, or enhancements
• Experience managing applications through small changes and patch or versions upgrades through testing and transition plans

REALITY OF THE JOB

• On-call availability
• Frequent travel to multiple BURNCO sites
• Routine inspection of devices, systems and cables in floors and ceilings
• Excellent hands/fingers dexterity to operate a computer keyboard, mouse, power tools, and handling other computer components
• Lifting and transporting of moderately heavy objects, such as switches, UPS and peripherals

WHAT WE WOULD LIKE FROM YOU

You Are Someone Who Has

• Enjoy breaking down systems to understand how they work and work together
• Growth mindset when tackling complex problems
• Capacity to train, guide and mentor junior team members
• Experience in dealing with third party-provided services
• Operational ability in a diverse, large-scale environment
• Exceptional customer-facing skills
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL (Information Technology Infrastructure Library) principles
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Education & Experience

• Bachelors Degree in Computer Science
• ITIL Certification preferred; A+, MCSA considered assets
• Experience with ServiceNow, or other ITSM ticketing systems
• 5+ years working on or leading a desktop support/service desk
• 5+ years supporting, administering, and troubleshooting standard office applications, hardware, networking and business systems in a customer service atmosphere
• 3+ years of experience supporting the following systems: Microsoft SharePoint Security, Microsoft 365 Suite, Windows 10, and Active Directory
• 3 to 5 years of experience managing Windows in a large-scale production environment

Travel Requirement

• Valid passport and vaccination status to be able to legally travel to US operations at times (10%) as well as locally as required

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Excellent hands/fingers dexterity to operate a computer keyboard, mouse, power tools, and handling other computer components
• Lifting and transporting of moderately heavy objects, such as switches, UPS and peripherals, various computer equipment, etc. up to 23 kgs (50 lbs).

Important: Applicant selected for hire will be required to complete a background check (which includes references and credential verifications). Candidate hired may also be subject to BURNCO's COVID-19 vaccination policy in effect at the time.

COMPETITIVE SALARIES

At BURNCO, we believe in paying people what they're worth. To ensure our pay levels are competitive, we participate in comparative salary surveys and analysis.

PERFORMANCE-BASED INCENTIVE PROGRAM

BURNCO has a performance-based culture where compensation increases are linked to performance from an individual contribution and overall company measure.

KEEPING YOU AND YOUR FAMILY HEALTHY - BURNCO HAS GREAT HEALTH BENEFITS

BURNCO offers and extensive employee benefits package including: Health and Dental Care, Vision, Life Insurance and a Retirement Savings Plan.

BURNCO Retirement Plan

BURNCO wants to assist employees in preparing for life after work through our excellent group retirement plans - either an RRSP Plan in Canada or our 401k Plan in the US - employee's may contribute an approved amount to their Plan and BURNCO provides a matching contribution.

Since 1912, BURNCO has been supplying aggregate construction materials as a successful, family-run business based in Calgary. Over the last 110 years we have embraced innovative technology and new marketplaces while always maintaining the vision and values that were first introduced by our founder, James F. Burns. Today we continue our unwavering commitment to safety, our renewed focus on family leadership and our steady, dependable growth into the future. We look forward to having you join us on that journey.

Posting Open Until Filled