Job Description

Job Summary:

We are seeking a skilled and customer-oriented

Mobile Phone Repair Technician and Sales Technician

to join our team. This dual-role position involves diagnosing and repairing a variety of mobile devices while also assisting customers with product inquiries, sales, and after-service support. The ideal candidate will have a passion for technology, excellent troubleshooting skills, and a strong background in sales or customer service.

Key Responsibilities: Technical Duties:

Diagnose and repair hardware and software issues on mobile phones and tablets (iOS, Android, etc.) Perform repairs including screen replacements, battery replacements, charging port fixes, and water damage treatment Maintain detailed repair records and ensure parts used are tracked Test devices for functionality before and after repairs Keep up to date with the latest repair techniques and mobile technology trends

Sales Duties:

Assist customers with purchasing mobile phones, accessories, and service plans Demonstrate product features and explain technical details to non-technical customers Upsell accessories and additional services to meet sales targets Handle customer inquiries and complaints in a professional manner Process transactions using POS systems and manage inventory

Qualifications:

High school diploma or equivalent (technical certifications a plus) Proven experience in mobile phone repair will be preferred Strong sales or retail background Knowledge of common operating systems (Android, iOS) and smartphone components Excellent troubleshooting and diagnostic skills Good communication and interpersonal skills Ability to work in a fast-paced, team-oriented environment

Working Conditions:

Must be able to work flexible hours including weekends and holidays Ability to stand for extended periods and lift items up to 25 lbs Exposure to small electronic components and hand tools

Benefits:

Competitive hourly wage plus commission Training and development opportunities Employee discounts on products and services [Include any additional benefits your company offers]
Job Type: Full-time

Pay: $18.00 per hour

Language:

English (preferred)
Work Location: In person