Job Description

Company SummaryCome work for a company thatxe2x80x99s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each otherxe2x80x99s talents. Where diversity is welcomed and celebrated.FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.Job SummaryWe are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.As an MMS Specialist, your role involves managing mortgage transactions efficiently by applying strong analytical and time management skill while reviewing mortgage loan documentation for accuracy. You will collaborate with both internal and external partners, address file deficiencies within specified deadlines, and adhere to risk management policies. Additionally, you will propose solutions to business challenges and escalate issues when needed to ensure smooth client transactions.HERExe2x80x99S HOW YOUxe2x80x99LL CONTRIBUTE

• Apply strong analytical skills to assess and resolve issues related to loan documentation, underwriting, and closing processes.
• Propose practical and effective solutions to streamline processes, enhance client experience, or reduce operational bottlenecks.
• Participate in the design, implementation and delivery of training.
• Work closely with internal teams (underwriting, operations, compliance) and external partners (lenders, brokers, clients) to facilitate the progress of mortgage files.
• Effectively manage service levels, even during peak periods, and ensure that both customer satisfaction and operational efficiency are maintained.
• Address and resolve all customer inquiries, in a professional and efficient manner, always responding to the customerxe2x80x99s needs ensuring a positive customer experience.
• Ensure compliance with company policies, industry regulations, and risk management. protocols throughout the mortgage process by keeping current with required training.

HERExe2x80x99S WHAT YOUxe2x80x99LL BRING

• Law Clerk, Real Estate or Mortgage experience is preferred.
• Strong customer service skills with a focus on building relationships, ownership and engagement.
• Excellent communication, organization and time management skills
• Thorough, accurate and focused in a high paced environment producing high quality work.
• Team player who can work with minimal supervision.
• Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving.

HERExe2x80x99S WHAT SETS US APART:Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance ProgramGroup retirement savings plan with company matchPaid holidays and generous paid time offHybrid work arrangementsPaid volunteer opportunities and charitable donation matchingEmployee recognition programs that include referral incentivesPotential for performance-based incentivesThe opportunity to participate in our stock purchase planAnd more!*As per terms of the employment agreementThe Great Place to Workxc2xae Institute has named FCT one of Canadaxe2x80x99s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. Wexe2x80x99re also one of Achievers 50 Most Engaged Workplacesxe2x84xa2 in North America.By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.Thank you for considering FCT. We look forward to meeting you.In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCTxe2x80x99s hiring process.To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

FCT