Job Description

Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Position Overview: Are you passionate about cutting-edge technology and eager to make a real impact in the mining and construction industry?
Join Finning Canada as a Mining Technology Engineer (internally referred to as Technology Support Specialist)! With multiple positions available in BC and Alberta, this hybrid role offers the perfect blend of office and fieldwork, with opportunities to travel across Western Canada. You'll be at the forefront of innovation, providing expert technical support for Caterpillar Mining and Construction technologies, ensuring our customers' operations run smoothly and efficiently.
This is a great opportunity for new graduates and experienced engineers in training who are interested in getting hands-on experience with cutting edge mining technology on our customer sites. If you're a proactive problem-solver with a knack for customer service, we want you on our team!
:

• Provide technical support for Minestar and Caterpillar products.
• Work in tandem with other Finning groups to support autonomous solutions on customer sites.
• Assist with implementation and troubleshooting of software and hardware technologies.
• Address customer requests for technical assistance via phone and in person.
• Deliver on-site support as needed to minimize customer downtime.
• Execute projects to develop customer requirements and processes.
• Manage communication with customers to deliver upgrades and troubleshooting.
• Maintain and track technology inventory and tooling.
• Support technology projects and complete lessons learned.
• Complete documentation for support handover activities.
• Develop best practices and documentation for technology systems.
• Ensure thorough reporting and closure of support and training cases.

Qualifications:

• Post-secondary education in Business, Project Management, Trades, or Engineering is an asset.
• Strong customer focus, innovation, results-driven mindset, and excellent communication skills.
• Ability to provide a driver's abstract (role requires travel up to 50% of the time).
• Ability to complete drug and alcohol testing to access customer sites.
• The successful candidate will have knowledge of major fleet management systems including MineStar/Wenco/Modular.
• Experience in Mining Operations or Heavy Civil Construction is an asset.
• Mine Planning experience an asset.
• Knowledgeable in GPS/GNSS systems.
• Experience with computer networking.
• Civil CAD, Vulcan, Deswik or other Mine Engineering software experience an asset.

Note:

• This role will be primarily based out of our branch in Edmonton, AB with requirements to be dispatched to our sites across Western Canada (Saskatchewan, Alberta, British Columbia and the Northwest Territories).
• Permanent, full-time role.
• Rotational shift (7 on, 7 off)
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Skills Required