Job Description

:Position SummaryUnder the direct Supervision of the General Manager, Slots Operations Manager is responsible for the overall management of the slots operations at the site level. This role assists with the planning and directing of all strategic and profitability plans of the Slots Operations. Positively contributes to an entrepreneurial culture that is nimble, energized and growth oriented. Ensures adherence to all policies and procedures, motivates and leads by example and provides a learning environment while establishing a safe and welcoming work environment for all employees. Develops performance objectives and delivers performance evaluations for direct reports. Actively participates in the recruitment and hiring process. Above all else, must be aligned with, and promote, Casino New Brunswick culture and philosophy of creating a great, memorable experience for our guests and colleagues.Key Accountabilities

• Provides leadership, direction and mentoring to the Slots operation; develops performance objectives and delivers performance evaluations while providing continuous coaching for direct reports
• Implements gaming operations strategic plans as directed
• Overseeing slot technical department and changes to slot floor plan (if applicable)
• Schedules employees; manages time and attendance
• Develops and monitors labour budget, forecasts and promotions
• Promotes and participates in all Slots marketing initiatives; implements corporate marketing strategies as applicable
• Preparing and submitting Slots reports
• Monitors inventory and supplies, authorizes purchase orders
• Reporting irregularities & suspicious activities; reviewing and preparing incident reports
• Liaises and communicates effectively with all appropriate operational departments
• Responds to and resolves customer issues as escalated
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and employees
• Lead a team of engaged team members who care passionately about slots, players, entertainment and delivering a great guest experience
• Champion of workplace health, safety and wellness with a focus on employee education & training, workplace inspections and accident prevention not reaction;
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualification Requirements

• Post-Secondary education in business or suitable combination of education and experience
• Minimum 4 years of experience in gaming management (including a minimum of 2 years of Slots experience required)
• Solid analytical acumen
• Must have good organizational, decision making and problem-solving skills
• Strong leadership capabilities and the ability to manage multiple tasks and priorities
• Must have excellent GEM skills and promote excellent guest service and departmental relationships
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Solid knowledge of Word, Excel and Outlook
• Possesses strong organizational, interpersonal, analytical and communication skills
• Must have a professional attitude, strong interpersonal skills and be a proven team player
• Must be 19 years of age or older
• Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick).

Special Working ConditionsOur reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in Great Canadian\'s Corporate Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company\'s Whistleblower Policy.Compliance Requirements

• Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
• Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing and Certification RequirementsPermanent employment may be dependent upon the authorization and continued approval of the Provincial Regulatory Bodies. New employees will complete an application and will begin work after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful reapplication.For positions that require additional certification, the appropriate level of certification will be maintained.

Great Canadian Gaming