Job Description

Meter Data Analyst (Hybrid/Remote)

Who We Are
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Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.


Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics consulting and systems integration building on our well-established metering infrastructure procurement and implementation management services. Our managed services division leverages advancements in technology to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.


We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist's "choose your own adventure" work environment lets you work in the way that suits you best. We will give you the tools and support to succeed in our business, wherever you are.


Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. Our values drive us. Four core values define our company culture:

• Deliver Excellence - High-quality work sets us apart from our competition, so "good" isn't nearly good enough. We work to the highest professional standards, delivering simplified solutions for our clients.
• Put People First - We look after each other, and together we look after our clients. We are committed to working as a team to maintain work/life balance and celebrate each other's contributions.
• Do The Right Thing - We value integrity and honesty. We work hard to deliver what we promise, and never promise what we can't deliver.
• Be Humble - We treat each other and our clients with respect, dignity, and compassion. We take responsibility, listen to others, and remember that there's always something to learn from new perspectives.


We pride ourselves on cultivating a welcoming, positive, and inclusive workplace. Thanks to our outstanding culture, Util-Assist has received several national and local awards, most recently including our third straight year of certification as a Great Place to Work by Great Place to Work Institute Canada. We were also declared one of the "Best Workplaces in Professional Services." We have also received the Employee Recommended Workplace Award (three years in a row), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.


Util-Assist is an equal opportunity employer. We are dedicated to providing a barrier-free work environment and ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our commitment to diversity and inclusion is demonstrated through our policies and practices, aligning with the Accessibility for Ontarians with Disabilities Act, 2005. Join us to be a part of a team that values and celebrates diversity, and where your unique contributions can make a significant impact.


We're excited to meet you! Learn more about Util-Assist at www.util-assist.com.

What We Need:
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As a Meter Data Analyst , SyncAssist, you will support internal and external stakeholders with meter data analysis, ensuring data is synchronized properly across the AMI (Advanced Meter Infrastructure), the centralized meter data repository (MDM/R), the CIS (Customer Information System) and utility-owned MDM (Meter Data Management) or utility-owned Operational Data Storage (ODS). You will further support utility clients with improvements to day-to-day procedures, risk identification, and using industry knowledge to quickly isolate problems and recommend solutions.

What You'll Do:

• Collects data and conducts data analysis, review reports, manages and resolves exceptions (errors) across multiple systems.
• Verifies/monitors for AMI meter problems.
• Issues/manages service orders.
• Troubleshoot problems related to AMI business processes to determine possible solutions, presenting options to the business which will determine new policies and procedures.
• Analyze data and identify use cases that translate into business benefits.
• Prepares a daily summary for customer identifying system SLAs and KPIs.
• Identifies and implements new ways to enhance business processes.
• Updates business process documents using MS Word and/or Blueworks Live.
• Leads regular update meetings with customers.
• Acts as a liaison between the customer and vendors.
• Assists with ad hoc testing initiatives.
• Provides cross support amongst the department and with other teams.

What You Will Bring:
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Skills
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• Experience with programming languages such as SQL, Oracle, Python, and VBA.
• Ability to analyze, model, and interpret data.
• Attention to detail, superior analytical and problem-solving skills.
• A methodical and logical approach.
• Self-motivated learner, able to learn and apply new concepts, skills, etc.
• The ability to plan work and meet deadlines.
• Accuracy and attention to detail.
• Proficient documentation skills.
• Superb customer service skills both written and oral.
• Team player with strong interpersonal skills.
• Self-management skills including ability to work with minimal supervision.

Knowledge/Education
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• Post Secondary education in Computer Science, Information Statistics, or Data Analysis.

Experience

• Utility sector system experience preferred, including:
+ Advanced Metering Infrastructure (AMI) - OWOC, Sensus
+ Meter Data Management (MDM) - IEE, MeterSense, Savage
+ CIS - SAP, NorthStar
+ MDM/R

Working Conditions
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• Work-life balance with flexible hybrid/remote working arrangements
• Working flexible hours (based on business needs to include on-call shift rotation)
• A successful SIN and passport clearance along with a police vulnerability check is required

Company Benefits
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• Innovative Work Environment : Be part of a dynamic and innovative company at the forefront of technological advancements
• Competitive Compensation : Receive a competitive package reflective of your expertise and contributions
• Career Growth Opportunities : Flourish in a fast-growing organization where your career advancement is encouraged and supported
• Vibrant Workplace Culture : Experience a fun, social, and award-winning culture where teamwork and collaboration thrive
• Comprehensive Employee Assistance Program (EAP) : Access resources and support through our EAP, including Nutritional Health Coaching, to enhance your well-being
• Parental Leave Program : option to participate in our top-up program for parental leave
• Comprehensive Benefits Package : A streamlined and quick enrollment process, with Health, Dental and other benefits covered by the employer
• Retirement Planning : Plan for your future with our retirement plan, including employer matching, to help you achieve your long-term financial goals
• Exclusive Memberships & Offers: Access special rates for you and your family for fitness membership, mobile and data plans and vehicle purchase program
• Birthday Lieu Day: Each year on your birthday, we offer all employees a lieu day (apart from regular vacation & work anniversary day addition) to celebrate your special day your way!

Individuals interested in applying please submit resume by:

February 21, 2025


We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.