Job Description

About StretchLab:

StretchLab is the industry leader in offering one-on-one assisted stretching with a variety of offerings to empower clients to 'Live Long'.

StretchLab is part of the Xponential Fitness group with over 500 locations open in the US and Canada. By joining our team, you not only contribute to making it an amazing place to work but will be part of the first StretchLab in Vancouver!

About the role

We are seeking a motivated and enthusiastic individual to join our team as a Membership Sales Representative. You will be responsible for promoting and selling memberships to potential customers and assisting our existing members maximizing their experience with StretchLab. This is an excellent opportunity for someone with a passion for sales and customer service to join a dynamic team.

You will co-manage the front desk with the front-of-house team, including General Manager and other Membership Sales Associates in a collaborative, goal-oriented environment.

Primary responsibilities

Initiate prospective member follow-up (phone, text, email) Present available services to prospective members - including closing sales Complete memberships sales and related membership management Greet and check-in clients and prospects when they enter the studio Book and confirm stretches/appointments Provide exceptional customer service, addressing any questions or concerns Conduct studio tours for prospective members & referral partners Participate in special events (health fairs, grand openings, sporting, community and grassroots opportunities) to promote the studio Assist with social media marketing, campaign emails Ensure studio cleanliness and tidiness is maintained
Your qualifications:

Success with telephone sales and inquiry follow-up Ability to sell high-ticket memberships Excellent sales, communication, and customer service skills required Goal-oriented with an ability to achieve sales in memberships and retail Proficient computer skills Ability to learn and use the studio software Excellent communication skills - telephone, written & in person Thrive in a growth and performance culture with using metrics to set and exceed goals and objectives on an ongoing basis.

About you

In your cover letter you will elaborate on fit potential for the role. You love fitness, health, and well-being with a passion for stretching, mobility and flexibility. You find it extremely rewarding to help clients benefit from stretching - whether it is to achieve a new PR or enjoy a more active lifestyle. You are driven to actively build a brand with consistent hard work and sales-focused efforts. And you are looking to join a great team where you contribute to making it amazing place to work.

You're already living our company values:

Freedom Energy Growth Community Compassion

Compensation

We offer competitive compensation which includes commissions and bonuses (and free stretches!)

Base hourly wage + commission & bonuses

If you are a motivated individual with a passion for sales and customer service, we would love to hear from you. Apply today to join our team as a Membership Sales Representative -

Applications without a cover letter will be rejected

.

SUCCESSFUL APPLICATIONS WILL BE INVITED TO INTERVIEW

We are an equal opportunity employer. This franchise is independently owned and operated by a franchisee. Application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to StretchLab Corporate.

Job Type: Part-time

Pay: $18.00-$27.00 per hour

Expected hours: 30 per week

Benefits:

Wellness program
Application question(s):

Are you available for the all of the following shifts: 1:15 pm to 8:15 pm Tuesday, Wednesday Thursday & 8:30 am to 3:30 pm Saturday? How many years have you worked in the fitness & wellness industry?
Experience:

sales: 2 years (required) Customer service: 2 years (required)
Work Location: In person

Application deadline: 2025-12-05
Expected start date: 2025-12-15