Job Description

Position Summary
Reporting to the National Director, the Membership Manager is primarily responsible for coordinating and administering services in support of the Academy\xe2\x80\x99s Membership. This includes: membership recruitment, training, and retention; active promotion of existing services; R&D to improve services, conceive new ones, and identify possible new membership categories; Sales/Enterprise functions in Canada; Continuing Professional Development (CPD) course development and delivery; management and delivery of teacher training programs in Canada, coordination with offices in North and South America; and participation in a Global Membership group

Responsibilities

• Providing frontline response to queries specific to Membership and Enterprise, CPD courses, and teacher training programs as well as general information
• Developing initiatives to promote and grow Membership, Enterprise, teacher training and CPD in Canada, including ways to improve membership services leveraging technology and social media elements
• Administering all aspects of Membership, Sales/Enterprise, teacher training and CPD
• Managing an Artistic Advisory panel to guide all dance-focused decisions and activities, including CPD and teacher training programs
• Overseeing the Enterprise website and order processing (shop.radcanada.org)
• Communicating with team members, and liaising with members and students
• Responding to all departmental communications, both internal and external
• Attending events both locally and nationally, including on weekends when required
• Developing and working to an annual Membership and CPD budget

Requirements:

Qualifications

• Community College diploma, or University degree in Arts Administration, or equivalent working experience
• Experience managing services, recruitment, and retention in a Membership structured organization
• Intrinsic working knowledge of today\xe2\x80\x99s multi-media, website and social media technology
• Proficiency in Microsoft; Word, Excel, PowerPoint, Outlook, SharePoint, SurveyMonkey and Mailchimp
• Experience with Databases, Content Management Systems, event management software
• Experience with desktop publishing (InDesign, Photoshop, Creative Suite)
• Strong internet search skills for the purposes of sourcing vendors and conducting research as required
• Comfortable working as part of a team and independently to move projects forward
• Ability to manage multiple projects with overlapping, converging deadlines
• Strong organizational skills and detail oriented
• Excellent written and verbal communication skills
• Superb customer service skills; able to deal with a variety of stakeholders, both internal and external to the organization, and comfortable as a spokesperson when required
• A valid driver\xe2\x80\x99s license would be an asset
• Dance experience is a benefit, but not essential

Additional Info: This position is currently a hybrid structure with certain in-office hours required, while the remainder can be completed remotely.

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