Job Description

Overview

The Membership Services Team Member role is essential to enhancing the Member Experience. Known as the face of the Club, this individual will be the "go-to person" for member inquiries, ranging from event sign-up, selling merchandise, and taking payments for accounts. Member Services is the "nucleus" of Toronto Ski Club and is vital to the Club's membership experience.

Specific Duties and Responsibilities

Responsible for ensuring a positive Member/Guest experience by assisting visiting racers, directing new members, and being knowledge about the layout and events at Toronto Ski Club. Be a resource for members by answering questions and providing assistance, greeting members, and reinforcing our message of "Welcome to your Winter Home" Assist the hosts of the Kids/Teens Apres Program by performing tasks including registration and activity instructions. Retail Sales and handling cash, cheques and point of sale system Opening and closing Member Services Collect payments for member statements Issue membership badges Assist with all member events, including, but not limited to, registration, auctions, set-up, etc. Assisting the membership team with the creation and distribution of weekly communications Promote events by communicating to members in person, making posters, and updating digital screens Registering members and guests for member events Printing and organizing member badges. As well as issuing member badges to all members at the front desk, with a parking sticker, and any other necessary required items that year. Other Duties as assigned

Qualifications

Motivation and Independence

Independent worker with the ability to perform well under pressure and multitask.

Skills Required

Strong understanding of Microsoft Products and Google Suite.

Competencies

Strong written and verbal communication abilities. Ability to manage multiple priorities and projects. Excellent time management and organizational skills. Demonstrated critical thinking and problem-solving skills. Detail-oriented with a commitment to accuracy and quality. Ability to follow instructions successfully and accurately execute tasks

Terms of Reference

Pay Range

Hourly, Seasonal Contract: $21 - $22 per hour.

Employment Duration

On-site from December 12th, 2025 - March 22nd, 2026 Staff Orientation - Sunday, November 16th, 2025

Work Schedule

2-3 days a week starting December 12th, 2025 (weekends (Saturday & Sunday) required, candidate must be available all weekends during the contract, and Christmas, March Break, and holidays). The club is closed on Christmas Day, and therefore, staff do not work. Extra hours may be required on busier days (8+ hours) and during the holidays. Extra shifts are required throughout the Christmas & March Break

Benefits

5x7 Blue Mountain Pass. Discounted meals. Staff appreciation (meal vouchers, parties, gifts)
Toronto Ski Club is an equal opportunity employer. Should you require any form of reasonable accommodation to participate in the recruitment process, please notify the hiring manager or human resources as needed.

Job Types: Part-time, Seasonal
Contract length: 4 months

Pay: $21.00-$22.00 per hour

Benefits:

Discounted or free food On-site parking Store discount
Work Location: In person