Job Description

Who we are:

Studentcare is the Canadian leader in health, dental and travel insurance for students across Quebec and Canada. We offer university and college students group insurance plans and other non-insurance products such as Employee Assistance Programs and Telemedicine at attractive costs. Our objective is to make wellness easy and simple so that students can make informed decisions about their health and finances.

Advantages:

Paid vacation time each year Telemedicine Program and Employee Assistance Program for you and your immediate family 8 afternoons off during the team's summer season 5 paid days for personal leave (sick leave, accidents, family emergencies, etc.) 1 paid day off for your birthday Up to 3 paid days off per year for volunteering with a non-profit organization

Overview:

The purpose of this posting is to fill the position of

Member Service Agent, On-Campus

.

To ensure excellent service for university students, we require Member Services Agents to work from our on-campus office at the University of Waterloo. As a part of our Member Services Team, you are not required to sell anything, only to assist our student members and inform them about their health and dental plan. Our members communicate with us in person, by telephone, and email. The ideal candidate enjoys helping people and demonstrates patience, empathy, and understanding.

Communication is a key part of the job. We are looking for individuals who are solution-oriented and always willing to help. Our training will provide you with all the necessary information to respond to student requests.

Responsibilities:

Process requests from our members in a positive and enthusiastic manner Take responsibility for solving problems and monitoring Document customer issues and solutions implemented

Requirements:

Minimum of 1 year of customer service experience Mastery of oral and written English Computer skills (Microsoft Office) Ability to adapt rapidly and comfortably process change Capacity to handle various situations in a positive and professional manner Excellent active listening skills Enthusiasm and a positive approach to customer service Be a team player!

Conditions of Employment

Flexible work schedule

Office located on University of Waterloo campus

Ready to start ASAP

Wage: $17.60/hour

Group Health & Dental Insurance after 3 months of employment when averaging at least 30 hours per week

We would like to thank all those interested in the position, but only the selected candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: $17.60 per hour

Expected hours: 30 - 37.5 per week

Benefits:

Dental care Employee assistance program Extended health care Paid time off
Work Location: In person