Job Description

Member Services Specialist, Civil Service Superannuation Board At the Civil Service Superannuation Board (CSSB), our pension plan members and their future are at the heart of everything we do. With $9.7 billion in assets and 52,000 members, we\xe2\x80\x99re kind of a big deal here in Manitoba! To stay this way, we need exceptional employees who want to make a difference and are willing to learn. The Role This isn\xe2\x80\x99t your typical member services role. You won\xe2\x80\x99t work in a call centre. There is no script to follow. You don\xe2\x80\x99t need to sell anything. And people are generally happy to talk to you! You\xe2\x80\x99ll give plan members timely, accurate, and clear information so they can make informed decisions about their pensions. Responsibilities include:

• Responding to member questions about their pension or insurance benefits
• Reviewing options available to members experiencing certain life events (e.g., retirement, termination, death, divorce/separation, leave of absence) and helping with necessary documents
• Preparing pension estimates for different scenarios and checking for accuracy
• Delivering presentations to help members understand their pensions
• Improving communication tools and methods for members

Member meetings are by phone, virtually, and in-office. Occasionally our team travels to Manitoba communities outside Winnipeg. What You Need

• Experience in pension administration, benefit or insurance administration, or financial services
• Experience in a member or customer service role
• Positive attitude and passion for learning
• Strong written and oral communication skills, including tact and discretion when addressing sensitive and confidential information
• Ability to work independently and demonstrate initiative
• Strong analytical and problem-solving skills
• Basic proficiency with Microsoft Word, Excel, and Windows
• Completion of the Certified Employee Benefits Specialist (CEBS) and/or Pension Plan Administration Certificate (PPAC) programs would be an asset

If your experience doesn\xe2\x80\x99t align perfectly with every requirement in this posting, but you\xe2\x80\x99re excited about this opportunity, we encourage you to apply. Why CSSB? We work in a true team environment where we respect and support each other. There is always something new to learn. We encourage employee development through experiences, projects, and formal and informal education. We challenge ourselves to look for better ways to serve our members. When something isn\xe2\x80\x99t working or could be improved, we explore how to fix it. We never say, \xe2\x80\x9cThat\xe2\x80\x99s just the way we do things.\xe2\x80\x9d If there\xe2\x80\x99s a better way, we find it. We offer competitive salaries. We also offer comprehensive benefits to support your health, work/life balance, and overall wellness.

• A defined benefit pension plan that provides lifetime guaranteed income in retirement
• Compressed workweek (resulting in an additional 16 days off annually)
• Dental, vision, and drug coverage
• Health spending account
• Excellent vacation accrual giving you time to recharge
• Sick, compassionate, and family-related leave
• Wellness allowance and onsite fitness centre
• Employee assistance program
• Ongoing professional development

To learn more about the CSSB, visit https://cssb.mb.ca/. Join us! Applications must be received by March 15, 2023. We will only contact candidates selected for further assessment. Job Types: Full-time, Permanent Salary: $60,579.00-$86,717.00 per year Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Vision care
• Wellness program

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Work Location: One location Application deadline: 2023-03-15