Job Description

The Member Services Representative is the first point of contact for the YWCA Health + Fitness Centre. If you believe in a high standard of customer care and enjoy a dynamic environment, if you are passionate about health and fitness and thrive in a team environment, we are interested in you. What you\xe2\x80\x99ll be doing:

• Greet and welcome all members and guests to the fitness centre, answer phones and reply to email enquiries
• Give tours of the facility and register new members and guests
• Process payments for pro shop items, personal training sessions
• Promote and register members for land and aquatic programs, classes and events
• Providing exceptional member care and promote all customer retention initiatives

• Handle member concerns
• Help maintain a safe environment in the facility including monitoring check-ins
• Part of the first response team \xe2\x80\x93 responding to emergencies and first aids in the building
• Train on and be proficient in our membership software (Club Automation)
• Ensure all members are in good standing
• Opening and/or closing duties as scheduled
• Other duties as required

What you\xe2\x80\x99ll need:

• The successful candidate will possess the following qualifications:
• Must have current Standard First Aid and CPR Level C Certificate
• Previous experience in customer care
• Excellent interpersonal and communication skills
• Ability to work under pressure and multi-task in a fast-paced team environment, while maintaining a calm, positive and professional attitude.
• Ability to work with minimal supervision, with proven time management and problem- solving skills
• Proficiency in MS Word, Excel and Outlook
• Experience with emergency building evacuation
• A valid clear criminal record check (including working with vulnerable populations will be required)

What we offer: We offer our eligible employees the following benefits as part of their total compensation package:

• Extended medical and dental benefits
• A defined benefit pension plan
• Flexible working arrangements for applicable positions
• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
• Free Staff membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres
• Workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.
• Pay Rate: $23.00/ hr

How to Apply



This is an exciting time for the YWCA. Join us and be part of an inclusive, dedicated and impactful workplace! This posting will remain open until the position has been filled. Candidates are invited to send cover letters and resumes to:
Manager of Operations 535 Hornby Street, Vancouver, BC, V6C 2E8 email: atrinidad@ywcavan.org
We are committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed. All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit ywcavan.org.