Job Description

Do you have a passion for creating memorable experiences and building community?

Tunnel Town Curling Club

is hiring a

Member Services Manager

to facilitate the operations of the Ice Chip Lounge and Pro Shop, including Member Communications.

This is a full-time

seasonal role (approx. 8 months)

, ideal for someone who's highly organized, and has experience in hospitality, event planning, or venue operations and thrives in a hands-on, people-first environment.

If you're a proactive organizer, a strong communicator, and a community builder at heart, this is your chance to make a meaningful impact in one of the Lower Mainland's most vibrant Curling Clubs.

COMMUNICATIONS

Responsibilities:

Implement annual marketing initiatives using website, newsletter, social media and press releases.

Promote TTCC and its events to members and new curlers, in collaboration with the General Manager and volunteers, utilizing outside marketing opportunities and social media.

Write a monthly newsletter to communicate upcoming events and operational news to members.

ICE CHIP LOUNGE

Responsibilities:

Oversee the operations of the Ice Chip Lounge, including (but not limited to):

? Manage daily bar operations and provide hands-on service as needed.

? Order and track liquor inventory, beer gas, and bar supplies;

? Submit monthly Liquor Inventory

? Schedule, train, and support a team of part-time bartenders and event staff.

? Propose bar pricing strategies and implement approved changes.

? Maintain bar equipment and coordinate repairs when necessary.

? Lead POS system training and assist with updates and product changes.

? Ensure compliance with Serving It Right, Food Safe and LCRB regulations.

? Collaborate with the General Manager to align bar service with events and bookings.

PRO SHOP

Responsibilities:

Oversee the operations of the Club's Proshop, including (but not limited to):

Inventory Management

Ordering, receiving and stocking merchandise. Tracking inventory levels and managing stock rotation to ensure adequate supplies of popular items

Sales and Customer Service

Assisting customers with purchases, providing product information and recommendations and processing sales transactions

Shop Maintenance

Maintaining the cleanliness and organization of the shop and potentially handling minor maintenance tasks

Promotional Activities

Participating in promotional activities to drive sales and increase awareness of the Pro Shop.

What You Bring:

? Knowledge of bar service operations and liquor service compliance.

? Strong scheduling, delegation, and interpersonal skills.

? Customer service mindset with a focus on delivering exceptional guest experiences.

? Available to work evenings/weekends as needed.

? Serving It Right certification and Food Safe are required.

Why Join Us?

The Tunnel Town Curling Club is more than just a rink -- it's a community. With a growing member base, we offer an exciting and dynamic workplace. You'll join a supportive, collaborative team and play a major role in the Club's continued success and connection with the curling community.

To Apply:

Submit your resume, short cover letter and any relevant certifications to: manager@tunneltown.ca

Subject: Member Services Manager Application - [Your Name]

This position is open until it is filled. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent, Seasonal

Pay: $25.00-$35.00 per hour

Expected hours: 30 - 40 per week

Ability to commute/relocate:

Delta, BC: reliably commute or plan to relocate before starting work (preferred)
Experience:

Bartending: 1 year (required) Customer service: 1 year (required) Ice Curling: 2 years (required)
Location:

Delta, BC (preferred)
Work Location: In person