Job Description

The member service representative (MSR) provides service excellence and fosters member relationships through a variety of member service-related tasks. Processing a variety of cash and non-cash related member transactions using automated systems and related equipment, the MSR helps with all branch cash related functions, refers member opportunities to other teams as needed, and performs other duties as required while adhering to security, risk, and compliance procedures and policies.

As a front-line member of the retail team, the Member Service Representative (MSR) plays an essential role in providing front line assistance to members through service excellence while fostering member relationships with their positive attitude and keen product knowledge. They have a positive and adaptable approach with strong attention to detail and the ability to build effective relationships both within Cascadia Credit Union (CCU) and externally with member interactions.

Requirements

Demonstrates a good knowledge and growing aptitude for computer-based literacy skills and technology, including MS Windows and Office program environments, as well as the banking system, Committed to personal growth and development. Responsible for ensuring skills and knowledge are up to date to meet industry and position requirements, Takes a proactive and respectful approach in addressing problems, issues, or conflict with a positive view to reaching new and better solutions, Passion for delivering exceptional member/client service and dedicated to building strong relationships and connections in the community, Team player, driven to ensure that the whole team is successful in meeting member needs, Demonstrates strong attention to detail and accuracy in completing work and providing information, Demonstrates strong interpersonal skills and the ability to communicate in English effectively both verbally and in writing, with Good time management and organizational skills.
For more details https://www.cascadiacu.com/careers

Job Type: Full-time

Pay: $21.50-$26.00 per hour

Expected hours: 32 - 39 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Profit sharing RRSP match Vision care Wellness program
Ability to commute/relocate:

Revelstoke, BC: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Language:

English (required)
Work Location: In person