Job Description

The Member Relations Coordinator leads the Chamber's membership services, driving growth, retention, and engagement. This role builds strong relationships with members, delivers value-added programs, and ensures a high level of member satisfaction aligned with the Chamber's strategic goals.

The ideal candidate will have at least four years' of related experience and be able to demonstrate success in:

New sales and lead generation Customer retention strategies Positive customer service relationship management A proven sales process Reputable account management Professional business communications
The successful candidate will continue to build on our relationships with our current members while also creating new sales opportunities through prospecting and developing new client relationships.

For someone looking for growth opportunities in this role, they must be effective in time management strategies, have a high growth mindset, be interested in both external relationships and administration of memberships. We are looking for someone who is interested in seeking out new opportunities for the Chamber and its members, while maintaining a high calibre of current member and event delivery.

Key target and outcomes would be:

Develop and implement an ongoing member recruitment and retention strategy Market and sell memberships and services for the Chamber Update and maintain our customer relations management database Provide business support services to our members Evaluate other community and business partnerships Develop and meet budgets on a year-over-year basis
Knowledge, skills and abilities:

Knowledge of general office practices, administration and marketing Financial planning, budgeting, reporting and analysis Project management Ability to establish and maintain good working relationships with other staff, board, members, committees, volunteers and community partners Skilled in customer service and member relations practices Ability to operate office equipment Good organizational, written and verbal skills Knowledge of current community challenges and opportunities relating to the mission of the organization Understanding of the functions and purpose of Chambers of Commerce
Proficiency in the use of computers for:

Microsoft Office Applications: Office 365 including, Excel, Word, Outlook, Teams Database Management Internet Applications and AI use Design & Marketing (Corel, Adobe or Canva) an asset Social Media (Facebook, Instagram, LinkedIn, YouTube)
Personal characteristics; the Member Relations Coordinator should demonstrate competence in some or all of the following:

Adaptability Behave with Integrity Build Relationships Communicate Effectively Focus on Business Needs Foster Teamwork Make Decisions Organize Plan Solve Problems Think Strategically
Candidates should be able to describe their approach to sales and providing positive customer service, effective community relations, and experience managing and building cohesive relationships, both internally and externally.

The successful candidate will continue to build our relationships with our current members while also creating new sales opportunities through prospecting and developing new client relationships.

We want candidates who put local first in their everyday lives. We seek out those who are driven to support our business community, are solution-focused and collaborative, and will work with us to help us achieve our vision and strategy to serve the needs of every business in our region.

Interested candidates are asked to

review the full job description:

https://chamber.southeastalbertachamber.ca/job-opportunities/Details/chamber-of-commerce-member-relations-coordinator-284389 for a complete detailed overview of duties and responsibilities.

Please send a cover letter and resume in PDF format. In addition, portfolios, video profiles or other creative submissions are welcome. We will review resumes as they are received; however, only those selected for an interview will be contacted.

This is a full-time permanent position for 40 hours per week with a commencement date in September 2025.

Job Type: Full-time

Pay: $43,305.00-$64,960.00 per year

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Vision care Wellness program
Ability to commute/relocate:

Medicine Hat, AB: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Marketing or Account Management: 4 years (required) Customer service: 4 years (required)
Language:

English (required)
Work Location: In person

Expected start date: 2025-09-08