Job Description

We are seeking a passionate and dedicated Donor Relations Coordinator & Community Support Agent who thrives on providing exceptional support to our donors, clients, and community members. In this role, you will respond promptly to inquiries, address concerns with empathy and efficiency, and cultivate meaningful, lasting relationships with our valued donors, consistently upholding the highest levels of professionalism and care.



You will also engage donors over the phone during various campaigns, championing our fundraising initiatives with enthusiasm and clarity. Your strong communication skills and talent for building positive connections will be vital to advancing our mission and ensuring our continued success.

Position Type:

Fixed-term position from October 7, 2025, to January 30, 2026. (possibility for extension)

Schedules Available:

Monday to Friday 8:00 a.m. to 4:00 p.m., Saturdays 1 - 2 per month (if you work on a Saturday, you would get a day off during the week)

Reporting to:

Donor Relations Manager

Location:

Calgary, AB

MAJOR DUTIES AND RESPONSIBILITIES

Respond to a high volume of incoming phone calls from donors, discussing their needs while fostering strong donor relations. Address and resolve a variety of donor and client concerns and complaints and escalate unresolved matters as needed. Respond to a high volume of incoming phone calls from clients and community members seeking The Mustard Seed's programs and services. Providing up-to-date information and escalating unanswered matters as needed Maintain accurate donor account records by updating account information regularly Conduct outbound calls to express gratitude to our Donors for their contributions and promote fundraising campaigns to encourage additional donations. Maintain key performance indicators outlined through monthly call and fundraising revenue goals Maintain a comprehensive understanding of all programs, services and donation needs to effectively assist donors, clients and community members Supporting Donation Processing on an as-needed basis during busy seasons where additional support is required to maintain our communication and processing deadlines.

QUALIFICATIONS AND SKILLS:

2-4 years of experience in donor relations, customer service, or fundraising, preferably within a non-profit setting. Exceptional verbal and written communication skills, with the ability to engage effectively with diverse audiences Strong interpersonal skills, discernment, good listening skills to build and maintain relationships with donors and team members. Capacity to handle sensitive donor issues and complaints with empathy and professionalism Proven ability to address and resolve donor, client, and community members' concerns and complaints in a professional manner Excellent organizational skills with attention to detail and the ability to manage multiple tasks simultaneously Proficient in using CRM software, Microsoft Office Suite, Salesforce, and Natterbox preferred. Understanding of fundraising principles, donor engagement strategies, and non-profit operations. Strong commitment to providing outstanding client, community member, and donor support Ability to work collaboratively within a team while also being self-motivated and able to work independently Ability to manage a high volume of phone calls and inquiries while maintaining composure and professionalism High level of emotional intelligence to navigate sensitive client and donor interactions and foster positive relationships. Flexibility to adapt to changing priorities and work in a dynamic environment.

WORKING CONDITIONS

Primarily based in an office setting, with a quiet and professional atmosphere conducive to phone communication. Potential for hybrid or remote work options, depending on organizational policies. Regular business hours, with occasional evening or weekend hours required during peak fundraising campaigns. Collaborative work environment with regular interaction with team members, management, and other departments. Ability to sit for extended periods while using a computer and telephone, with occasional movement for team meetings and events. The Mustard Seed is a Christian ministry; we require our employees to sign an agreement indicating that they will respect and not detract from our statement of faith. This position involves working in a challenging and potentially volatile environment where you may encounter racial slurs, name-calling, and derogatory comments from community members. It requires resilience, conflict resolution skills, and the ability to maintain professionalism and composure in the face of adversity. Training and support will be provided to ensure your safety and well-being.

Additional Requirements:

An Employment Background Check is required for all positions at The Mustard Seed. As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed's Employment Values during their employment at The Mustard Seed. Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

Compensation & Benefits:

Fixed-Term employees have access to a $200 health spending account. All Mustard Seed employees have access to the Employee and Family Assistance Program (EFAP), which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

Note:

Your privacy is important to us. The information we collect is used solely for consideration for employment. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please. * Please visit our careers page to see more job opportunities.