Job Description

The work mode arrangement for the position is full-time on site.The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members\' and customers\' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group\'s service offer to members and customers. More specifically, you will be required to :Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experienceAs time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, Acc\xc3\xa8sD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank)Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfactionPay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunitiesWhen coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needsAs needed, schedule appointments following the process established by the caisseAs required and on an ad hoc basis, answer and route phone calls and collect and provide general information.What we offer*Competitive salary and annual bonus4 weeks of flexible vacation starting in the first yearDefined benefit pension plan that provides predictable, stable income throughout retirementGroup insurance including telemedicineReimbursement of health and wellness expenses and telework equipment

• Benefits apply based on eligibility criteria.

What you bring to the tableHigh school diplomas in a related fieldA minimum of two years of relevant experiencePlease note that other combinations of qualifications and relevant experience may be consideredKnowledge of French is requiredKnowledge of all counter and convenience products and servicesKnowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitorsKnowledge of security measures, legal framework and internal controlsUnderstanding of the philosophy and fundamentals of financial services cooperativesKnowledge of reception procedureKnowledge of the general responsibilities of the caisse teams (organizational structure, roles and responsibilities)Knowledge of service standardsAvailable for frequent travel at the request of members and clients.Available two evenings a week Communicates effectively, Interpersonal Savvy, Situational adaptability#LI-OnsiteTrade Union Non-unionizedAt Desjardins, we believe in equity, diversity and inclusion. We\'re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.If there\'s something we can do to help make the recruitment process or the job you\'re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!Job Family Member/client sales and service (FG)Unposting Date 2024-07-5

Desjardins