Job Description

The Home Inspectors Association BC (HIABC) is a professional association representing licensed home inspectors across British Columbia. We promote excellence in the home inspection profession through education, advocacy, and member support. One of the key benefits we offer is our Member Insurance Program, which provides guidance and coordinated support in the event of a claim or complaint involving one of our members.

Position Overview

As our Member Program & Claims Coordinator, you will play a significant role in supporting HIABC's coordinated response to complaints and potential claims, a vital service available to all members

A key part of this role is serving as the primary contact for members of the public who have concerns, complaints, or potential claims related to a home inspection. The Coordinator listens attentively, gathers relevant details, and helps coordinate communication between all necessary parties. The goal is to ensure each situation is handled fairly, professionally, and in line with program policies and procedures.

Working as part of a small, collaborative team, this position is ideal for someone who is highly organized, confident in handling sensitive situations, and capable of maintaining discretion and professionalism at all times.

Key Responsibilities

Serve as the front-line contact for public inquiries, complaints, and potential claims. Collect and document key information to ensure each matter is handled efficiently and accurately. Coordinate communication between the public, HIABC members, the Plan Committee, and legal partners. Help assess each case to determine appropriate next steps or resolution pathways. Maintain accurate records of case status, correspondence, and associated documentation. Prepare summaries, reports, and meeting materials for the Program Committee. Ensure program procedures and documentation standards are followed. Maintain confidentiality and professionalism in all interactions. Support general communication and administration related to the Member Program. Contribute to a supportive, service-oriented office environment.

Qualifications & Skills

3+ years of experience in administrative, coordination, or client service roles. Experience handling public or client inquiries in a professional setting. Familiarity with complaint handling, risk management, or conflict resolution is an asset. Understanding of real estate, home inspections, or related fields--or a willingness to learn. Strong written, verbal, and interpersonal communication skills. Good judgment and analytical thinking to support consistent, fair case handling. High level of attention to detail and organizational skill. Proficiency with Microsoft Office and general office technology. Professional, empathetic, and calm communication style. Ability to work both independently and as part of a collaborative team. Must be able to work in Canada.

Work Environment & Flexibility

Office located in Kelowna, BC, with potential for some hybrid flexibility. Standard office hours: approx. 9:00 a.m. - 4:00 p.m., Monday to Friday. Supportive, professional, and steady-paced team environment.

Compensation & Benefits

Competitive salary and benefits commensurate with experience and qualifications.

How to Apply

Please submit a cover letter and resume to

info@hiabc.ca

, outlining your relevant experience and interest in the role.

HIABC values professionalism, collaboration, and service. We thank all applicants for their interest; only those selected for an interview will be contacted.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

Extended health care
Work Location: Hybrid remote in Kelowna, BC V1V 2W5