Job Description

Job Overview

We are seeking a dedicated and enthusiastic Member Experience Specialist to join our team. This role is essential in ensuring that our members receive exceptional service and support. The ideal candidate will be passionate about enhancing the member experience, possess strong communication skills, and have a knack for upselling services to meet member needs.

Duties

Membership + training sales - a large component of the member experience representative role is centered around membership and training sales. They must qualify, inform, inspire, and convert leads to members. They must follow up sales leads and tour prospective members when they come in. Day-to-day operations - member experience representatives will need to take on some club operations tasks [cleaning, etc.] daily. They need to be able to multi-task with a smile on their face. Culture creators - member experience representatives love creating an environment that inspires members and guests to share their positive experiences with friends and family. They deliver top-notch customer service and aim to improve the lives of each person they meet. Provide outstanding customer service to all members, addressing inquiries and resolving issues promptly and professionally.

Skills

Experience in the fitness industry is not required, but great communication and soft skills are. A good candidate for the member experience representative position is:
18 years or older

Friendly, outgoing, and warm

Genuine and honest

Available to work Mondays and Wednesdays from 2pm - 7pm

Excellent communication skills, with the ability to engage effectively with members

Technologically savvy, proficient in data entry with attention to detail to ensure accuracy in member records

Self-motivated and accountable

Good at managing time and schedules

Strong customer service orientation with a focus on member satisfaction

Join us as a Member Experience Specialist where you can make a significant impact on our community by enhancing the overall experience of our valued members!

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 10 per week

Work Location: In person

Application deadline: 2025-10-24