Job Description

Why Join The Swim Space?

We're not just a swim school--we're a movement that helps kids (and their parents) learn to love the water. We're growing quickly with plans to expand to new locations, and we're building a dream team to grow with us.

As our

Member Engagement Leader

, you'll be at the frontlines--connecting with families, creating buzz online, and helping our members feel seen, supported, and celebrated. This is a high-impact, full-time role designed for someone who loves people, and organized chaos (the fun kind).

What You'll Be Doing (Your Superpowers)

Your time will be split 70% working in the business engaging with our members directly in person, and 30% of the time in the office supporting member engagement from the desktop.

Engagement & Communications

Be the face and voice behind our

social media

--creating content, and driving member engagement Write and schedule

member newsletters

that keep families in the know and excited about what's next

Lead new member acquisition

campaigns and drive growth through creative ideas, digital presence, and community buzz Craft content that reflects our brand values: fun, family-first, and forward-thinking

Customer Experience & Membership Support

Work on-site and in the action*--in the thick of it with our team, greeting members, answering questions, and building relationships
Lead and support our

Customer Service Team

with daily direction, positivity, and service standards Take ownership of the

presentation of the front-of-house

--from reception vibes to digital signage Handle member requests like

scheduling, cancellations, and account changes

In the future, this role is expected to

evolve into leading the hiring, training, and performance oversight

of all customer service staff at the location

Creative/Admin Work

Also completed

on-site

, this portion is desktop-focused: planning content calendars, designing graphics, analyzing reports, and managing communication platforms

Business Support & Collaboration

Prepare

weekly insights and reports

to help shape business strategy Help steer the vibe and culture of the space--bringing your ideas and energy to the team

Coordinate monthly invoicing for all member accounts

, ensuring accuracy in billing cycles, adjustments, and program changes, while proactively communicating with families regarding payment issues or updates.

Collaborate with the Finance team to reconcile program and operational expenses

, ensuring timely tracking, coding, and reporting of costs related to memberships, supplies, events, and community engagement initiatives. Once established in the role, additional operational responsibilities will be added to align with

Operations Leader

to ensure full coverage during business hours, as the Operations Leader will assume additional

Member Engagement

responsibilities to add full coverage.

Scheduling & Coverage

The Swim Space is open

7 days a week

, and this full-time role covers

5 flexible days per week

You'll be scheduled to work

evenings and weekends

, as those are our busiest member-facing hours Your schedule will be coordinated alongside the

Operations Leader

to ensure one of you is always on-site

Vacation and holiday time

will be balanced with your counterparts to ensure full business coverage You will be responsible for creating and administrating the Customer Service schedule.

Who We're Looking For

You're a community-builder, a thoughtful communicator, and a spreadsheet-meets-Instagram kind of person. You love solving problems, connecting people, and building experiences that make a difference.

You have

startup hustle

: if something's broken, you fix it; if something's missing, you find it; if there's a gap, you fill it. Whether that means jumping on the front desk, responding to a message, or launching a campaign--you get things done and keep the energy high.

Minimum Requirements:

Recent graduate (within 12 months) of a

post-secondary program

(Communications, Marketing, Recreation, Business, PR or related) Strong verbal and written communication skills--you can tell a great story in a caption or a customer email Comfortable with Instagram, Facebook, TikTok, Canva, Gmail, Google Docs/Sheets, and digital workspaces Outgoing and collaborative--you shine in team settings and love working with people face-to-face Organized and action-oriented--you're not afraid to take initiative and make things happen Willing and able to work

evenings and weekends

What's In It for You

10 vacation days + paid holidays Full-time salary with performance-based bonus opportunities A fun, flexible, team-first workplace with startup energy and a growing brand Mentorship, learning, and professional development Potential travel within Nova Scotia as we expand A path for long-term growth and leadership (we'll say it subtly: this role is going places...)

Interested?

We would love to hear from you.

Send us your resume and a cover letter explaining why you think you'd be a great fit for this opportunity Showing us something that makes you stand out won't go unnoticed
Job Types: Full-time, Permanent

Pay: $42,500.00-$45,000.00 per year

Benefits:

Casual dress Flexible schedule On-site parking Paid time off
Schedule:

Day shift Evening shift Monday to Friday Morning shift Weekends as needed
Education:

Bachelor's Degree (preferred)
Work Location: In person

Expected start date: 2025-09-02