Job Description

We are seeking highly motivated and technically proficient individuals to join our team as a

Member Contact Representative

. In this role, you will be the first point of contact for our digital members, helping them troubleshoot technical issues, answering questions, and providing outstanding service.

You'll build genuine relationships with our members by taking the time to understand their needs, earning their trust, and delivering a personalized experience with every interaction.

What you'll do:

Deliver omni-channel service and solutions, Assist members with their banking transactions, Provide support and troubleshooting to members having issues with our banking technology, Share information about the range of resources, services, and products we offer, Connect members with our experts for advice, and Take the initiative to actively reach out to members and optimize their experience with us.

What you need for this role:

Proven ability to deliver exceptional customer service in a fast-paced, member-focused environment. Strong technical aptitude, with the ability to grasp and troubleshoot various technologies (smartphones, apps, operating systems). Confident in managing multiple systems, software and platforms while assisting members. Excellent communication and interpersonal skills, with a friendly and patient demeanor. Ability to think critically and offer solutions to technical and service-related issues. Prior experience in sales, with the ability to promote and cross-sell products and services that align with the members' goals. Ability to thrive in a team-oriented environment and work effectively under pressure.

If you are someone with a strong background in customer service, excellent technical skills and a genuine passion for helping people, we want to hear from you!

Submit your cover letter and resume, and quote

competition #255105

in the subject line. This position will be posted until a suitable candidate is hired.

More details:

Hours:

37.5 hours weekly.

Permanent & temporary full-time positions available.

Location: Synergy Centre, Lloydminster SK.

For the right candidate, there may be flexibility to work out of any of our current branch locations. Travel may be required for the purposes of training. Initially, there would be a requirement to train and work in Lloydminster, for a minimum of 3 months.*

Salary:

$45,800 - $57,200 annually.

Hours of operation:

Monday to Friday, 8:00 a.m. to 8:00 p.m., and Saturday and Sunday 9:00 a.m. to 5:00 p.m. Some STAT hours may be required. Various shifts are scheduled.

What do we offer?

Competitive salary Benefits and pension (from day 1), and fabulous perks like preferred rates Work/life balance Investment in your professional development Leadership development and mentorship programs Community involvement opportunities

A little more about us

Synergy Credit Union

is a people-inspired Credit Union with ambitious goals. We endeavour to deliver amazing financial experiences, earn our customers (members) trust, grow our relationships, and build sustainable communities.

We exist to help our members achieve their financial goals by understanding their needs and delivering exceptional service in modern, convenient, and secure ways. We empower our members by sharing our experience and tools, so they can make robust plans through each stage of life.

We also live in the communities we serve. This matters to us. We invest locally by offering sponsorships, donations, and scholarships, and through volunteerism. We connect with groups looking to improve overall financial literacy by providing presentations and tailoring them for educational opportunities - for families, schools, youth groups - you name it. We are proud to serve more than 30,000 members and have reached over $2.8 billion in assets.

We were named one of

Saskatchewan's Top Employers

for the

8th consecutive year

. This reflects our workplace culture and commitment to building relationships beyond banking with our members, and our team.

Synergy operates on the lands referred to as Treaty 6 Territory, which encompasses the unceded lands of Indigenous Nations and Peoples, including the Plains Cree, Woodland Cree, Saulteaux, Nakota, Dene, and Metis. Inclusive of Saskatoon, Lloydminster, Kindersley, Macklin, Denzil, Lashburn, Marshall, Maidstone, Neilburg, Marsden, St. Walburg and Paradise Hill.

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

Synergy Credit Union aspires to have a workforce that is representative of the diversity of our country and encourages applications from everyone.

Find out more about us!

https://www.youtube.com/user/SynergyCreditUnion

www.synergycu.ca

Job Types: Full-time, Permanent

Pay: $45,800.00-$57,200.00 per year

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Vision care
Work Location: In person