Job Description

Ajax
Location
Ajax, Ontario, Canada
Category
Concierge & Hospitality
Job Id
R-134410
Job Type
Part time
Posted Date
06/24/2025

YOUR IMPACT



Our Membership Concierge team is the heart and soul of Life Time. As the face of our premium brand, you'll shape each member's club experience by making them feel welcomed, valued and at home. As a trusted ambassador, you'll guide members to discover new classes, connect with Personal Trainers, and explore meals to enjoy at the LifeCafe. Your role goes beyond answering questions--you foster meaningful connections, offer personalized recommendations, and become a reliable friend to every member. Through the relationships you build and the care you provide, you'll inspire healthier lifestyles and create lasting memberships that feel like friendships.

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

Operates as first point of contact for members and guests Receives and facilitates incoming phone calls from members and guests Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences Assists members with transactions and general account changes

Position Requirements

Minimum of 6 months service/reception experience Complete Concierge Certification upon hire Must work a minimum of 15 hours per week Commitment to serve others Effective communication skills Passion for living a healthy way of life Ability to multi-task and deliver high quality customer service in a fast-paced environment Must have good verbal communication Must be able to stand for 4 hours at a time

Preferred Requirements

HS graduate or equivalent preferred

If you are contacted regarding a job opportunity, please let us know of any accommodations needed to meet your accessibility needs during the recruitment process.

Any accommodation information will be treated as confidential and only used for the purpose of enabling you to have an accessible candidate experience.


Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.



BENEFITS AND PERKS

Complimentary Signature Membership
Discounts on Services, Products and LifeCafe Items
Career Development, Education and Mentorship
Flexible Hours, Scheduling and Weekly Pay