Job Description

The Member Centre Representative (MCR) provides service excellence and fosters relationship building by excellence in communication while assessing member needs, resolving issues, promoting, and cross-selling loan and deposit products to assist members with their needs. This position is a full-service solutions centre for members with tasks including answering incoming calls & communications from members to provide support for deposit products & other services, adheres to all applicable security procedures, and may provide coverage for other branch staff.

Providing front line non-facing assistance to members through service excellence, the MCR fosters member relationships with their positive attitude and keen product knowledge. The MCR understands the importance of ensuring that documentation and processes are completed accurately and in a timely manner. The successful applicant has a positive and adaptable approach with strong attention to detail, excellent technology skills, excels in a flexible & fluid work environment, and has effective communication and relationship building skills both within the organization and externally with member interactions.

for more details https://www.cascadiacu.com/careers

Job Type: Full-time

Pay: $23.26-$29.10 per hour

Expected hours: 35.5 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance Paid time off RRSP match
Work Location: Hybrid remote in Summerland, BC