Job Description

external posting

job title: Medical Secretary

job ID #: IHS MS 25-0909

department: Integrated Health Services

reports to: Manager, Health Information & Privacy Officer

salary range: (MS1) $22.47 to $28.36 per hour

status: Permanent, Full-time

hours: 37.5 hours per week

Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to be a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people experiencing homelessness or who are under-housed; 2SLGBTQ+, and newcomers to Canada. We are funded by the Ministry of Health, Ontario Health, Ministry of Community, Children and Social Services, the City of Toronto and many generous donors and foundations.

about the role:

The Medical Secretary will report to the Manager, Health Information & Privacy Officer and will provide medical secretarial support to providers and clients of the Centre. The successful candidate must be capable of working in a fast-paced environment throughout the departments at the Centre, which can at times become chaotic, and be able to maintain perspective and a willingness to assist clients who may present challenges.

Working at Sherbourne

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

we believe in work-life balance and offer:

A competitive salary. Membership in Healthcare of Ontario Pension Plan (HOOPP). Up to four weeks of vacation per year (to start). Up to five personal days per year. An extended healthcare and dental package. Long-term disability insurance. Life insurance. An employee assistance plan. A generous professional development plan: up to $1300 to be used towards learning activities. Up to six fully paid professional development days per year - related to position/responsibilities.

day to day responsibilities:

The Medical Secretary's job responsibilities include but are not limited to updating client EMR charts upon client arrival, booking appointments, complete external and internal referrals using EMR and other digital health tools, process digital faxes and scan paper documents into the client EMR charts in a timely manner as per Sherbourne Health Centre protocols for maintaining data integrity/accuracy.

To thrive in this role, you'll need

education/experience:

Completion of a Medical Secretary Diploma and a minimum of two years medical secretarial experience is required or equivalent. Experience/interest in working with communities facing barriers to accessing health care due to poverty, social isolation, homelessness, homophobia/transphobia, racism, classism, mental health and/or substance use challenges.

skills and abilities:

Demonstrated accurate data entry speed of 50 wpm Proven superior customer service skills Ability to work or have experience dealing with difficult people in a fast-paced environment Technical competence in the operation of standard office equipment - fax, photocopier, scanner - and software (email, MS 365) Electronic Medical Records Applications experience is a definite asset, specifically Accuro. Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

conditions of employment:

Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector checks. Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation. Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

working conditions:

This position may require occasional work during evenings and weekends.

To apply:

Please forward a cover letter and resume (saved as one document) quoting Job ID # IHS MS 25-0909 to myjob@sherbourne.on.ca by 5:00 pm on September 23, 2025.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation, and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD. KIND. REAL. OPEN. WE CARE.

Job Types: Full-time, Permanent

Pay: $22.47-$28.36 per hour

Benefits:

Casual dress Company pension Disability insurance Extended health care Life insurance On-site parking
Ability to commute/relocate:

Toronto, ON M5A 2S5: reliably commute or plan to relocate before starting work (required)
Work Location: In person