Job Description

The Medical Secretary is an integral part of the busy, dynamic, and growing department of Medicine at Mount Sinai Hospital. In this role, the medical secretary will be expected to exercise sound judgment and independence while managing the day-to-day related administrative activities. The successful candidate will demonstrate a strong commitment to quality customer service, applying excellent problem solving and communication skills to ensure the success of the department.

In this role you will:

Ensure efficient and effective maintenance of office and hospital record system, both electronic and paper formats; create patient record within the Electronic Patient Record; generate charts for referrals, retrieve patient results, and file reports not in the EPR Perform typing duties including reference letters, travel letters, MRP letters, invoices, updating new formatting of billing forms and other forms as required Run an outpatient clinic 2.0 days per week (additional as required) Schedule patient appointments for clinics or procedures, including reminder calls Prepare charts for daily clinics through the electronic medical record and ensuring all results are filed in the electronic chart Register patients, obtain all previous medical records, and arrange investigations, endoscopy/procedures bookings and follow-ups Validate OHIP health cards Book endoscopy procedures for patients one day per week (additional as required) and instruct patients how to prepare for procedures Collaborate with Research Coordinators to expedite recruitment process by establishing and booking research time slots for endoscopic and outpatient appointments Prepare and distributes outgoing documents or packages electronically and through mail. Arranges for delivery and/or distribution of packages Assist with OHIP, non-OHIP and third party billing accurately and efficiently on a daily basis and follow-up on outstanding claims and resubmissions; process paperwork for non-insured patients/procedures and associated payments; validate health cards Review messages and transfers messages to physicians with patient chart for follow-up Prepare charts for new patient referrals Retrieve release of information documents from patient charts in order to forward information to other physicians Respond to referrals in a timely fashion; ensuring the correct and timely implementation of referrals to other providers/tests for patients Maintain physicians' calendars and schedules and processing clinical documentation through the electronic medical record, in addition to establishing forms, tables, spread sheets, etc. to capture monthly statistics and to maintain clinic processes/flow Function in a public relations role with patients; provides timely, friendly and informative service to patients and families Work collaboratively with other administrative support staff Play an active and supportive role in regards to physician's academic role and provide academic support services such as entering and managing the doctor's CME credits to MOCOMP to track teaching and research activities, including which conference awarded CME credits and to which academic category they need to be submitted Update and maintain all versions of CV as required for administrative information, annual activity reports and grant submissions. Communicate with Administrative Coordinator in the Department of Medicine and Finance with regards to financial accounts, money transfers and grant deposits Attend and participate in clinical and administrative team meetings and participate in patient/office improvement projects, as required Organize monthly IBD rounds and other educational events as needed Participate in other miscellaneous administrative and other duties as assigned Job Requirements

Job Requirements

Mandatory


Successful completion of a college diploma preferably in the field of Office Administration or Business Administration from an accredited educational institution Minimum 4 years of related experience Applicants with proven equivalent recent and related training and experience may be considered




Preferred


Experience working in a clinic/health environment Proficiency with medical terminology and knowledge of computerized OHIP billing softwares




Skills and Knowledge


Proficiency with Electronic Medical Record (EMR), Accuro, or willingness to complete EMR training in Accuro and willingness to complete training in new EMR as they become available Proficient in Microsoft Word, Excel, Power Point, Outlook. Strong work ethic; positive, client focused attitude; superior professionalism; dependability and reliability; demonstrated commitment to providing outstanding customer service Superior written/oral and communication skills; excellent interpersonal and relationship building skills; ability to effectively convey factual information and detailed explanations Demonstrated time management, organizational and self-planning skills displaying flexibility by adjusting work schedules according to changing priorities, meeting demanding deadlines and producing high quality work * Demonstrated satisfactory work performance and attendance record