Ambulatory Outpatient Programs has an opportunity for a Clinical Secretary. This position will support Ambulatory Services including Outreach and Day Hospitals. This position will work creatively in a variety of community environments and programs, such as: outpatient, day hospitals, outreach teams, community housing, primary care clinics, etc.
Responsibilities include but are not limited to:
Represents programs by welcoming patients and families/caregivers/guests, directing incoming phone calls, and retrieving / forwarding messages to the appropriate team member
Understands and articulates the core functioning of each team to new clients, providing high level information about program features
Ensures the teams' productivity by booking and confirming appointments, maintaining the team's schedule
Engages with specialists and various community physicians and hospitals in a responsive manner to address concerns, inquiries liaising and/or to obtain additional information
Synthesizes information presented at meetings into meeting notes/minutes that are shared with the team
Produces information by preparing and updating medical records, updating databases, entering payroll, and preparing agendas and minutes for team meetings
Ensures efficient operations of the program by maintaining office supplies, program/clinical supplies, and equipment including troubleshooting breakdowns and calling for repairs
Serves and protects the program's clients by adhering to relevant professional standards, hospital policies and procedures, and legislation such as the Freedom of Information and Protection of Privacy Act
Performs tasks related to inventory administration
Enhances the team's reputation and quality improvement by taking responsibility for requests as they arise, as well as, exploring novel opportunities that add value to team accomplishments and create efficiencies
Qualifications include but are not limited to:
What is Required:
Completion of a recognized post-secondary Office Administration - Medical program, or comparable
Demonstrated knowledge and experience using medical terminology, and processes (e.g. referrals, bookings, registration, client facing experience, etc.)
Demonstrated ability to work well in a workflow-based environment serving various departments in Ambulatory Care
Demonstrated ability to work independently and within a team
Demonstrated ability to respond to and effectively manage multiple requests and competing priorities in a busy clinic environment
Excellent interpersonal, communication and customer service skills and in working with geriatric clientele from diverse cultural backgrounds
Demonstrated critical thinking skills, problem solving experience and the ability to take initiative in implementing creative solutions
Demonstrated ability to respond to and effectively manage multiple requests and competing priorities in a busy clinic environment
What is Preferred:
At least two (2) years related experience in healthcare
Experience working with outreach and ambulatory teams within an academic teaching centre
Ability to communicate in a second language (e.g. Russian, Spanish or Tagalog)
Knowledge of Meditech and
Knowledge of and experience with payroll systems (Kronos and Empath)
Excellent keyboarding and computer skills, including proficiency with software programs such as MS Word, Excel, Adobe, SharePoint and scheduling programs
Community outreach experience is an asset
Additional Benefits:
% Vacation Entitlement
Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)
Access to 24/7 Employee Assistance Program (EAP)
INTERNAL APPLICANTS:
Current Baycrest employees must apply online through the Baycrest intranet. Applications submitted through the external careers website will only be considered after the internal application process. If you are a current employee and are unable to access the intranet, please contact Human Resources for assistance.
EXTERNAL APPLICANTS:
Please submit your application online by clicking the Apply button below.
Remarkable people of Baycrest Health Sciences
are changing the future of brain health and aging.
Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted.
Baycrest is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at recruitment@baycrest.org or 416-785-2500, ext. 2961.
All successful candidates will be required to complete a police reference check/vulnerable sector screen.
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